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Associate Marketing Manager - Social Media

Location: Chicago, Illinois

CB2 is transforming the perception of home design for today's modern consumer. Born out of Crate and Barrel, CB2 is a committed to high-quality, sophisticated design at an approachable price. Located in downtown Chicago, CB2 offers an engaging, collaborative work environment. If you're creative, team spirited and have a passion for modern design, then join the team as a Associate Marketing Manager - Social Media.



  • Manage the content calendar; work collectively with Public Relations, Advertising, Merchandising and eCommerce to update the most current information; partner with creative teams on content curation and development. 
  • Assist the marketing manager in developing and executing social media specific plans to support larger brand initiatives and campaigns.
  • Develop and maintain a content review process.
  • Develop monthly reporting and optimization/implications; recommend areas for improvement and implement opportunities to show engagement and potential return on investment. 
  • Maintain community management standards, moderation and escalation process to ensure design and communication are consistent with standards.
  • Partner with customer service to ensure all inquiries are handled in a timely and appropriate fashion
  • Stay current with social media trends and incorporate, as appropriate, to improve the customer experience, drive sales, and leverage ongoing customer involvement.
  • Partner with customer service to ensure all inquiries are handled in a timely and appropriate fashion
  • Manage influencer relationships including coordination of product gifting and follow through on their deliverables.

Required Skills
  • A minimum of 3 years managing social media communities including moderation, content programming and work with influencers
  • Bachelor’s degree with a background in journalism, editorial, web development, site content management, photography and/or Photoshop also preferred
  • Experience in developing social media strategy, driving customer service engagement, managing reputation, engaging brand fans, expanding consumer loyalty, amplifying brand message and reporting meaningful metrics is highly desirable
  • Experience with one or more of the following types of tools is a requirement: Spredfast, Radian6, CrimsenHexigon, BuddyMedia, Sprout, OfferPop, Curalate etc
  • Expertise across social media platforms in terms of both capabilities and best practices
  • Possess the ability to collaborate with others in digital media specifically, but not limited to, search engine optimization efforts, paid media, public relations, site redesign and appropriate integration considering all devices and operating systems
  • Great attention to details and strong organizational skill set
  • Excellent written and communication skills
  • Good analytical skills; comfortable distilling data into insights/optimization opportunities
  • Good reading, written and verbal language skills (English)

 

The job description and other aspects of the job listed on this job posting should not be construed to contain every function/responsibility that may be required to be performed by an associate in this job. Associates are required to perform other related functions as assigned.​

Job ID 2019-4958 Date posted 07/03/2019 Position Type Full-Time
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Euromarket Designs, Inc., which does business as Crate and Barrel and CB2, will be referred to as “the Company”. The Company is deeply committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact the location you are applying to here and ask to speak with a manager regarding the nature of your request.

The Company is an equal opportunity employer; applicants are considered for all positions without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, gender identity, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.

The Company participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the US.

State / City Compliance: The Company will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

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