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Customer Service LeadLocation: San Francisco, California
As a Customer Service Lead, your patience, good listening skills, attention to detail and overall positive presence are at the core of your character—which makes you a natural for making our customers happy. You’re our number one ambassador. With an undivided focus on the customer, you offer support every step of the way, from being a helpful voice on the phone to taking orders and helping to resolve customer service issues with ease. Knowing our products and promotions inside and out, you’re confident in answering any questions that may pop up. Behind the scenes, you demonstrate your knack for organization and efficiency, keeping the office in order under the direction and mentorship of the Store Manager.
- Assist in all office activities and procedures.
- Develop creative phone selling skills with regard to CB2 standards.
- Answer all telephone calls immediately and courteously.
- Complete and process phone orders and book all deliveries, both local and long distance.
- Model company standards in customer service by providing gracious and efficient service with a sense of fun to all of our customers.
- Focus on meeting the customer’s expectations by utilizing all resolution options.
- Maintain the hold and transfer shelves.
- Maintain and possess a working knowledge of all computer equipment, cash registers and office machines, kiosks, scanners and walkie-talkies.
- Support sales staff by assisting with all aspects of the sales process.
- Ensure full understanding of all products and have a continued awareness of the most current information available.
- Maintain knowledge of current advertising, promotions and catalogs and the status of merchandise.
- Act as a liaison between the store and Distribution Centers.
- Work with vendors regarding return and repair authorization and chargebacks.
- Assist in preparing the store and office for inventory and perform assigned inventory duties.
- Provide constant communication with the management team concerning all aspects of customer service issues.
- Customer service experience
- Retail experience preferred
- Good reading, written and verbal language skills (English)
- Basic math, interpersonal skills, telephone presence, data entry skills
- Microsoft Office Suite (Word, Excel)
- High school diploma/GED or equivalent
- Ability to move and/or lift up to 50 lbs; heavier merchandise with team assist
- Available to work some evenings and a weekend day
The job description and other aspects of the job listed on this job posting should not be construed to contain every function/responsibility that may be required to be performed by an associate in this job. Associates are required to perform other related functions as assigned.
Euromarket Designs, Inc., which does business as Crate and Barrel and CB2, will be referred to as “the Company”. The Company is deeply committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact the location you are applying to here and ask to speak with a manager regarding the nature of your request.
The Company is an equal opportunity employer; applicants are considered for all positions without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, gender identity, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.
The Company participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the US.
State / City Compliance: The Company will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
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