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Design Consultant

Location: San Jose, California

We inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we achieve together, drive results and innovate to inspire. Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality home furnishings that are expertly designed, responsibly sourced and bring beauty and function to people’s homes. From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is nearly 60 years in the making—and our story is still unfolding.

We’re here for it. We think you should be too. We’re looking for a driven professional with an inclusive mindset to join our team as a Design Consultant.

Design Consultants work with customers to help plan and design their spaces. Through elevated designs and delivering on the CB2 Experience (Be Positive. Inspiring. Finding a way), the Design Consultant will maximize company sales growth and profitability. Their expertise, teamwork, passion for design, use of the design tools and creative selling skills will help deliver an amazing experience for the customer.

What you’ll do:

  • Drive sales and a differentiated experience by providing enriching customer interactions, and providing elevated design offerings in the store and virtually with customers. 
  • Create elevated CB2 designs for customers using the preferred design tools to create moodboards, 2D floor plans, product lists, and style inspiration. 
  • Lead One on One Design consultations in person or via email, phone, and virtual design consults. Deliver projects in a timely manner and within determined timelines.
  • Possess a clear understanding of the CB2 brand aesthetics and merchandising strategy by channel - Store, Online, Catalog. 
  • Deliver individual sales, KPI and service goals, productivity standards, and engage customers on the sales floor by demonstrating our four steps of selling, as communicated by the store manager. 
  • Stays informed with the marketplace and industry trends.
  • Actively listen to the customer to best identify which products will best meet their needs and communicate company loyalty services, when applicable. (e.g. designer rewards  Design Trade Program, CB2 credit card, and gift registry). 
  • Support and model excellent service by exhibiting a positive attitude and enthusiasm both in-store, virtually,  and potentially in a customer’s home, ensuring all customers are provided gracious, quick, and efficient service.

What you’ll bring:

  • 1+ years of relevant experience in Furniture Sales/ Home Decor Design or retail/ customer service experience.
  • Experience working one on one with clients and recommending solutions
  • Proficient in Google platforms, virtual communication, design tool experience preferred
  • Understanding of basic design functions including spatial planning, fabric selection, lighting, interior design styles.
  • Excellent, effective, and timely communication skills and the ability to translate the brand vision of CB2 and the customers’ wants/needs. 
  • Strong affinity for technology (2D and 3D tools, Google suite, video conferencing) and proficient in floor planning.
  • Ability to stay up to date on current design trends.
  • Proven track record of building long-lasting relationships with customers

Job ID 2021-11361 Date posted 11/24/2021 Position Type Full-Time
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Our commitment to our associates is of the utmost importance. One of the reasons the company attracts such a dynamic group of associates is that we offer a full menu of benefits that are relevant to their lives, both on and off the job. Many of these benefits begin on day one, and extend to eligible dependents. To learn more about available benefits please click

Euromarket Designs, Inc., which does business as Crate and Barrel and CB2, will be referred to as “the Company”. The Company is deeply committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact the location you are applying to here and ask to speak with a manager regarding the nature of your request.

The Company is an equal opportunity employer; applicants are considered for all positions without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, gender identity, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.

The Company participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the US.

State / City Compliance: The Company will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

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