• Drive sales and a differentiated experience by providing enriching customer interactions, and providing elevated design offerings in the store and virtually with customers
• Create elevated CB2 designs for customers using the preferred design tools to create moodboards, 2D floor plans, product lists and style inspiration
• Lead One on One Design consultations in person or via email, phone, and virtual design consults. Deliver projects in a timely manner and within determined timelines
• Possess a clear understanding of the CB2 brand aesthetics and merchandising strategy by channel - Store, Online, Catalog
• Deliver individual sales, KPI and service goals, productivity standards, and engage customers on the sales floor by demonstrating our four steps of selling, as communicated by the store manager.
• Stays informed with the marketplace and industry trends
• Actively listen to the customer to best identify which products will best meet their needs and communicate company loyalty services, when applicable. (e.g. designer rewards Design Trade Program, CB2 credit card and gift registry)
• Support and model excellent service by exhibiting a positive attitude and enthusiasm both in-store, virtually, and potentially in a customer’s home, ensuring all customers are provided gracious, quick, and efficient service

What you'll bring to the table...

• Understanding of basic design functions including spatial planning, fabric selection, lighting, interior design styles
• Excellent, effective, and timely communication skills and the ability to translate the brand vision of CB2 and the customers wants/needs
• Strong affinity for technology (2D and 3D tools, Google suite, video conferencing) and proficient in floor planning
• Ability to stay up to date on current design trends
• Proven track record of building long-lasting relationships with customers

We'd love to hear from you if you have…

• 1+ years of relevant experience in Furniture Sales/ Home Decor Design or retail/ customer service experience
• Experience working one on one with clients and recommending solutions
• Proficient in Google platforms, virtual communication, design tool experience preferred

• Assist the team with ensuring product and displays on the sales floor are stocked appropriately and available for customers to purchase
• Perform duties associated with receiving and processing incoming shipments. Process all incoming and outgoing packages, including customer curbside pick-up orders, ship from store, buy online pickup in store, in a timely manner
• Assist in preparing the stockroom for inventory and perform assigned inventory duties
• Perform prompt and accurate stock checks, while maintaining an organized and efficient stockroom
• Greet and receive customers in a welcoming manner, respond to customer questions, and involve higher level management, as appropriate
• Maintain an awareness of loss prevention, security and safety following the guidelines provided by management or the Human Resources Department and/or as outlined in the Associate Policy Guide
• Organize and maintain the stockroom with the Operations Team
• Work closely with the Sales Associates, Visual Merchant and management team to maintain the sales area, including merchandise and the physical space
• Assist the Visual Merchant to support seasonal floor changes, as needed
• Inform the Operations Team and the Visual Merchant of the receipt of any new items, any overages or shortages of merchandise, and/or the condition of merchandise

What you'll bring to the table...

• Excellent interpersonal skills and ability to build rapport with customers and other associates
• General office equipment, including computer and printer, Zebra handheld devices, AS400 system, company email system, company learning management system, telephone/intercom system, copier, fax machine, SKU and tagger guns, tape machine, small hand tools, ladders, step stools, hand truck/dolly, baler, calculator, electronic two-way radio with earpiece or Theatro communication system
• Good reading and written language skills (English), strong communication skills, basic arithmetic, interpersonal skills, telephone presence, data entry skills
• Ability to work in a flexible environment, shift quickly as our business evolves, and focus on continuous learning
• Engage in, maintain and support store safety standards and training
• Demonstrate creative problem solving to maintain a solutions-oriented and teamwork focus

We'd love to hear from you if you have…

• Customer service experience preferred
• Retail experience preferred

• Drive sales and a differentiated experience by assisting customers and Designers with managing appointments and Design Desk projects.

• Own the organization and replenishment of sales aids

• Conduct post-purchase customer outreach

• Support Designers and Leaders by managing pipeline activities and in-store events

• Assist customers on the floor and pass them off to Designers as appropriate

• Possess a clear understanding of the brand aesthetics and merchandising strategy by channel: store, e-commerce, catalog

• Ensure full understanding and awareness of all product information, including characteristics and care information, and stay informed on the competition and industry trends.

• Act as the point person and maintain partnerships with CDST and B2B departments

• Deliver individual sales, KPI, service goals, and productivity standards, and engage customers on the sales floor by demonstrating our selling skills

• Actively listen to the customer to identify which products will best meet their needs and communicate company loyalty services

• Assist Designers with in-home and in-store consultations

• Support and model excellent service by exhibiting a positive attitude and enthusiasm, ensuring all customers receive gracious, quick, and efficient service

• Support store training and education on design services to drive a clear understanding of design services and offerings

• Support large-scale projects as assigned
   

What you'll bring to your table...

• Understanding basic design functions, including spatial planning, fabric selection, lighting, and interior design styles

• Excellent, effective, timely communication skills and the ability to translate the brand vision and the customer's wants/needs

• Ability to stay up to date on market trends

• Ability to be an agent of change and shift quickly as our business evolves

• Proven track record of building long-lasting relationships with customers

• Interpersonal skills; team player

• Strong organizational skills

We'd love to hear from you if you have...

• 1+ years of relevant experience in Retail or Customer Service

• Experience organizing events

• Proficient in Google platforms, virtual communication, and appointment management systems.

• Drive sales and a differentiated experience by providing enriching customer interactions, and providing elevated design offerings in the store and virtually with customers

• Create elevated CB2 designs for customers using the preferred design tools to create moodboards, 2D floor plans, product lists and style inspiration

• Lead One on One Design consultations in person or via email, phone, and virtual design consults. Deliver projects in a timely manner and within determined timelines

• Possess a clear understanding of the CB2 brand aesthetics and merchandising strategy by channel - Store, Online, Catalog

• Deliver individual sales, KPI and service goals, productivity standards, and engage customers on the sales floor by demonstrating our four steps of selling, as communicated by the store manager.

• Stays informed with the marketplace and industry trends

• Actively listen to the customer to best identify which products will best meet their needs and communicate company loyalty services, when applicable. (e.g. designer rewards Design Trade Program, CB2 credit card and gift registry)

• Support and model excellent service by exhibiting a positive attitude and enthusiasm both in-store, virtually, and potentially in a customer’s home, ensuring all customers are provided gracious, quick, and efficient service

What you'll bring to the table...

• Understanding of basic design functions including spatial planning, fabric selection, lighting, interior design styles

• Excellent, effective, and timely communication skills and the ability to translate the brand vision of CB2 and the customers wants/needs

• Strong affinity for technology (2D and 3D tools, Google suite, video conferencing) and proficient in floor planning

• Ability to stay up to date on current design trends

• Proven track record of building long-lasting relationships with customers

We'd love to hear from you if you have…

• 1+ years of relevant experience in Furniture Sales/ Home Decor Design or retail/ customer service experience

• Experience working one on one with clients and recommending solutions

• Proficient in Google platforms, virtual communication, design tool experience preferred

• Drive sales and provide a differentiated experience by providing enriching customer interactions, and providing elevated design offerings in the store, in customer's homes, and virtually.

• Create elevated CB2 designs for customers using the preferred design tools to create moodboards, 2D floor plans, product lists and style inspiration

• Lead One on One Design consultations in person or via email, phone, and virtual design consults. Deliver projects in a timely manner and within determined timelines

• Possess a clear understanding of the CB2 brand aesthetics and merchandising strategy by channel - Store, Online, Catalog

• Deliver individual sales, KPI and service goals, productivity standards, and engage customers on the sales floor by demonstrating our four steps of selling, as communicated by the store manager.

• Stays informed with the marketplace and industry trends

• Actively listen to the customer to best identify which products will best meet their needs and communicate company loyalty services, when applicable. (e.g. designer rewards Design Trade Program, CB2 credit card and gift registry)

• Support and model excellent service by exhibiting a positive attitude and enthusiasm both in-store, virtually, in a customer’s home, ensuring all customers are provided gracious, quick, and efficient service

What you'll bring to the table...

• Ability to not just design a beautiful space, but to seal the deal by asking for the sale!

• Understanding of basic design functions including spatial planning, fabric selection, lighting, interior design styles

• Excellent, effective, and timely communication skills and the ability to translate the brand vision of CB2 and the customers wants/needs.

• Strong affinity for technology (2D and 3D tools, Google suite, video conferencing) and proficient in floor planning

• Ability to stay up to date on current design trends

• You'll be bold and direct, taking the lead and guiding the customer through the whole process from start to finish.

• Be goal oriented, a proactive communicator, and be able to take feedback from leadership when needed on how to pivot to the needs of the business.

• Proven track record of building long-lasting relationships with customers

We'd love to hear from you if you have…

• 1+ years of relevant experience in Furniture Sales/ Home Decor Design or retail/ customer service experience

• Experience working one on one with clients and recommending solutions

• Proficient in Google platforms, virtual communication, design tool experience preferred

• Support and maintain store sales and service goals and standards as communicated by the leadership team
• Actively engage customers and remain attentive to customer needs; with a focus on developing long term relationships with customers
• Possess and demonstrate company standards in selling, customer service, visual merchandising and teamwork
• Have awareness of current promotions, brand initiatives/events, store services, collaborations, and promote them to customers
• Maintain a working knowledge of current products on the sales floor and sell throughout the entire store
• Act as a visible and positive presence on the sales floor. Follow posted schedules with regard to zone assignments
• Support the company’s mission, goals, initiatives across all business channels implemented by the company, including applicable key performance indicators
• Assist the leadership team with ensuring product and displays on the sales floor are stocked appropriately and available for customers to purchase
• Maintain an awareness of loss prevention, security and safety following the guidelines provided by management or the Human Resources Department and/or as outlined in the Associate Policy Guide
• Promote a strong sense of teamwork by working together safely, effectively, respectfully and efficiently with all associate
• Assist customers with product selections and process all customer orders or returns

What you'll bring to the table...

• Excellent interpersonal skills and ability to build rapport with customers and other associates
• General office equipment, including computer and printer, Zebra handheld devices, AS400 system, company email system, company learning management system, telephone/intercom system, copier, fax machine, SKU and tagger guns, tape machine, small hand tools, ladders, step stools, hand truck/dolly, baler, calculator, electronic two-way radio with earpiece or Theatro communication system
• Ability to work in a flexible environment, shift quickly as our business evolves, and focus on continuous learning
• Engage in, maintain and support store safety standards and training
• Demonstrate creative problem solving to maintain a solutions-oriented and teamwork focus

We'd love to hear from you if you have…

• Customer service experience preferred
• Retail experience preferred
   

• Support and maintain store sales and service goals and standards as communicated by the leadership team

• Actively engage customers and remain attentive to customer needs; with a focus on developing long term relationships with customers

• Possess and demonstrate company standards in selling, customer service, visual merchandising and teamwork

• Have awareness of current promotions, brand initiatives/events, store services, collaborations, and promote them to customers

• Maintain a working knowledge of current products on the sales floor and sell throughout the entire store

• Act as a visible and positive presence on the sales floor. Follow posted schedules with regard to zone assignments

• Support the company’s mission, goals, initiatives across all business channels implemented by the company, including applicable key performance indicators

• Assist the leadership team with ensuring product and displays on the sales floor are stocked appropriately and available for customers to purchase

• Maintain an awareness of loss prevention, security and safety following the guidelines provided by management or the Human Resources Department and/or as outlined in the Associate Policy Guide

• Promote a strong sense of teamwork by working together safely, effectively, respectfully and efficiently with all associate

• Assist customers with product selections and process all customer orders or returns

What you'll bring to the table...

• Be a results driven, self motivated, bold and accountable member of the team to help achieve our store sales goals!!

• Excellent interpersonal skills and ability to build rapport with customers and other associates.

• Be able to use general office equipment, including computers and printers, Zebra handheld devices, AS400 system, company email system, company learning management system, telephone/intercom system, copier, fax machine, SKU and tagger guns, tape machine, small hand tools, ladders, step stools, hand truck/dolly, baler, calculator, electronic two-way radio with earpiece or Theatro communication system. Training for site specific programs provided!

• Ability to work in a flexible environment, shift quickly as our business evolves, and focus on continuous learning

• Engage in, maintain and support store safety standards and training

• Demonstrate creative problem solving to maintain a solutions-oriented and teamwork focus

• You'll Bring your best self to work everyday to greet our clients and give them the full CB2 experience!

We'd love to hear from you if you have…

• Customer service experience preferred

• Retail experience preferred

• Assist the team with ensuring product and displays on the sales floor are stocked appropriately and available for customers to purchase
• Perform duties associated with receiving and processing incoming shipments. Process all incoming and outgoing packages, including customer curbside pick-up orders, ship from store, buy online pickup in store, in a timely manner
• Assist in preparing the stockroom for inventory and perform assigned inventory duties
• Perform prompt and accurate stock checks, while maintaining an organized and efficient stockroom
• Greet and receive customers in a welcoming manner, respond to customer questions, and involve higher level management, as appropriate
• Maintain an awareness of loss prevention, security and safety following the guidelines provided by management or the Human Resources Department and/or as outlined in the Associate Policy Guide
• Organize and maintain the stockroom with the Operations Team
• Work closely with the Sales Associates, Visual Merchant and management team to maintain the sales area, including merchandise and the physical space
• Assist the Visual Merchant to support seasonal floor changes, as needed
• Inform the Operations Team and the Visual Merchant of the receipt of any new items, any overages or shortages of merchandise, and/or the condition of merchandise

What you'll bring to the table...

• Excellent interpersonal skills and ability to build rapport with customers and other associates
• General office equipment, including computer and printer, Zebra handheld devices, AS400 system, company email system, company learning management system, telephone/intercom system, copier, fax machine, SKU and tagger guns, tape machine, small hand tools, ladders, step stools, hand truck/dolly, baler, calculator, electronic two-way radio with earpiece or Theatro communication system
• Good reading and written language skills (English), strong communication skills, basic arithmetic, interpersonal skills, telephone presence, data entry skills
• Ability to work in a flexible environment, shift quickly as our business evolves, and focus on continuous learning
• Engage in, maintain and support store safety standards and training
• Demonstrate creative problem solving to maintain a solutions-oriented and teamwork focus

We'd love to hear from you if you have…

• Customer service experience preferred
• Retail experience preferred

• Support and maintain store sales and service goals and standards as communicated by the leadership team
• Actively engage customers and remain attentive to customer needs; with a focus on developing long term relationships with customers
• Possess and demonstrate company standards in selling, customer service, visual merchandising and teamwork
• Have awareness of current promotions, brand initiatives/events, store services, collaborations, and promote them to customers
• Maintain a working knowledge of current products on the sales floor and sell throughout the entire store
• Act as a visible and positive presence on the sales floor. Follow posted schedules with regard to zone assignments
• Support the company’s mission, goals, initiatives across all business channels implemented by the company, including applicable key performance indicators
• Assist the leadership team with ensuring product and displays on the sales floor are stocked appropriately and available for customers to purchase
• Maintain an awareness of loss prevention, security and safety following the guidelines provided by management or the Human Resources Department and/or as outlined in the Associate Policy Guide
• Promote a strong sense of teamwork by working together safely, effectively, respectfully and efficiently with all associate
• Assist customers with product selections and process all customer orders or returns

What you'll bring to the table...

• Excellent interpersonal skills and ability to build rapport with customers and other associates
• General office equipment, including computer and printer, Zebra handheld devices, AS400 system, company email system, company learning management system, telephone/intercom system, copier, fax machine, SKU and tagger guns, tape machine, small hand tools, ladders, step stools, hand truck/dolly, baler, calculator, electronic two-way radio with earpiece or Theatro communication system
• Ability to work in a flexible environment, shift quickly as our business evolves, and focus on continuous learning
• Engage in, maintain and support store safety standards and training
• Demonstrate creative problem solving to maintain a solutions-oriented and teamwork focus

We'd love to hear from you if you have…

• Customer service experience preferred

• Retail experience preferred

• Support and maintain store sales and service goals and standards as communicated by the leadership team
• Actively engage customers and remain attentive to customer needs; with a focus on developing long term relationships with customers
• Possess and demonstrate company standards in selling, customer service, visual merchandising and teamwork
• Have awareness of current promotions, brand initiatives/events, store services, collaborations, and promote them to customers
• Maintain a working knowledge of current products on the sales floor and sell throughout the entire store
• Act as a visible and positive presence on the sales floor. Follow posted schedules with regard to zone assignments
• Support the company’s mission, goals, initiatives across all business channels implemented by the company, including applicable key performance indicators
• Assist the leadership team with ensuring product and displays on the sales floor are stocked appropriately and available for customers to purchase
• Maintain an awareness of loss prevention, security and safety following the guidelines provided by management or the Human Resources Department and/or as outlined in the Associate Policy Guide
• Promote a strong sense of teamwork by working together safely, effectively, respectfully and efficiently with all associate
• Assist customers with product selections and process all customer orders or returns

What you'll bring to the table...

• Excellent interpersonal skills and ability to build rapport with customers and other associates
• General office equipment, including computer and printer, Zebra handheld devices, AS400 system, company email system, company learning management system, telephone/intercom system, copier, fax machine, SKU and tagger guns, tape machine, small hand tools, ladders, step stools, hand truck/dolly, baler, calculator, electronic two-way radio with earpiece or Theatro communication system
• Ability to work in a flexible environment, shift quickly as our business evolves, and focus on continuous learning
• Engage in, maintain and support store safety standards and training
• Demonstrate creative problem solving to maintain a solutions-oriented and teamwork focus

We'd love to hear from you if you have…

• Customer service experience preferred

• Retail experience preferred

• Support and maintain store sales and service goals and standards as communicated by the leadership team
• Actively engage customers and remain attentive to customer needs; with a focus on developing long term relationships with customers
• Possess and demonstrate company standards in selling, customer service, visual merchandising and teamwork
• Have awareness of current promotions, brand initiatives/events, store services, collaborations, and promote them to customers
• Maintain a working knowledge of current products on the sales floor and sell throughout the entire store
• Act as a visible and positive presence on the sales floor. Follow posted schedules with regard to zone assignments
• Support the company’s mission, goals, initiatives across all business channels implemented by the company, including applicable key performance indicators
• Assist the leadership team with ensuring product and displays on the sales floor are stocked appropriately and available for customers to purchase
• Maintain an awareness of loss prevention, security and safety following the guidelines provided by management or the Human Resources Department and/or as outlined in the Associate Policy Guide
• Promote a strong sense of teamwork by working together safely, effectively, respectfully and efficiently with all associate
• Assist customers with product selections and process all customer orders or returns

What you'll bring to the table...

• Excellent interpersonal skills and ability to build rapport with customers and other associates
• General office equipment, including computer and printer, Zebra handheld devices, AS400 system, company email system, company learning management system, telephone/intercom system, copier, fax machine, SKU and tagger guns, tape machine, small hand tools, ladders, step stools, hand truck/dolly, baler, calculator, electronic two-way radio with earpiece or Theatro communication system
• Ability to work in a flexible environment, shift quickly as our business evolves, and focus on continuous learning
• Engage in, maintain and support store safety standards and training
• Demonstrate creative problem solving to maintain a solutions-oriented and teamwork focus

We'd love to hear from you if you have…

• Customer service experience preferred

• Retail experience preferred

• Support and maintain store sales and service goals and standards as communicated by the leadership team
• Actively engage customers and remain attentive to customer needs; with a focus on developing long term relationships with customers
• Possess and demonstrate company standards in selling, customer service, visual merchandising and teamwork
• Have awareness of current promotions, brand initiatives/events, store services, collaborations, and promote them to customers
• Maintain a working knowledge of current products on the sales floor and sell throughout the entire store
• Act as a visible and positive presence on the sales floor. Follow posted schedules with regard to zone assignments
• Support the company’s mission, goals, initiatives across all business channels implemented by the company, including applicable key performance indicators
• Assist the leadership team with ensuring product and displays on the sales floor are stocked appropriately and available for customers to purchase
• Maintain an awareness of loss prevention, security and safety following the guidelines provided by management or the Human Resources Department and/or as outlined in the Associate Policy Guide
• Promote a strong sense of teamwork by working together safely, effectively, respectfully and efficiently with all associate
• Assist customers with product selections and process all customer orders or returns

What you'll bring to the table...

• Excellent interpersonal skills and ability to build rapport with customers and other associates
• General office equipment, including computer and printer, Zebra handheld devices, AS400 system, company email system, company learning management system, telephone/intercom system, copier, fax machine, SKU and tagger guns, tape machine, small hand tools, ladders, step stools, hand truck/dolly, baler, calculator, electronic two-way radio with earpiece or Theatro communication system
• Ability to work in a flexible environment, shift quickly as our business evolves, and focus on continuous learning
• Engage in, maintain and support store safety standards and training
• Demonstrate creative problem solving to maintain a solutions-oriented and teamwork focus

We'd love to hear from you if you have…

• Customer service experience preferred

• Retail experience preferred

• Drive sales and a differentiated experience by providing enriching customer interactions, and providing elevated design offerings in the store and virtually with customers
• Create elevated CB2 designs for customers using the preferred design tools to create moodboards, 2D floor plans, product lists and style inspiration
• Lead One on One Design consultations in person or via email, phone, and virtual design consults. Deliver projects in a timely manner and within determined timelines
• Possess a clear understanding of the CB2 brand aesthetics and merchandising strategy by channel - Store, Online, Catalog
• Deliver individual sales, KPI and service goals, productivity standards, and engage customers on the sales floor by demonstrating our four steps of selling, as communicated by the store manager.
• Stays informed with the marketplace and industry trends
• Actively listen to the customer to best identify which products will best meet their needs and communicate company loyalty services, when applicable. (e.g. designer rewards Design Trade Program, CB2 credit card and gift registry)
• Support and model excellent service by exhibiting a positive attitude and enthusiasm both in-store, virtually, and potentially in a customer’s home, ensuring all customers are provided gracious, quick, and efficient service

What you'll bring to the table...

• Understanding of basic design functions including spatial planning, fabric selection, lighting, interior design styles
• Excellent, effective, and timely communication skills and the ability to translate the brand vision of CB2 and the customers wants/needs
• Strong affinity for technology (2D and 3D tools, Google suite, video conferencing) and proficient in floor planning
• Ability to stay up to date on current design trends
• Proven track record of building long-lasting relationships with customers

We'd love to hear from you if you have…

• 1+ years of relevant experience in Furniture Sales/ Home Decor Design or retail/ customer service experience
• Experience working one on one with clients and recommending solutions
• Proficient in Google platforms, virtual communication, design tool experience preferred

• Lead designated team and manage associate workload as determined in partnership with the Assistant Store Leader

• Coach associates on exceptional performance and maintain a strong visible presence in the department/work area

• In coordination with the Assistant Store Leader, support all aspects of performance and development for the designated team to encourage professional growth

• Provide specific and timely feedback about performance directly to associates and share observations with the Assistant Store Leader

• Partner with the Assistant Store Leader to train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures, as applicable

• Possess a complete understanding and awareness of applicable company systems, policies and procedures including loss prevention, security and safety guidelines as outlined in the Crate and Barrel/CB2 Associate Guide

• Focus on promoting sales as they pertain to, or are driven by, position and acting as the Leader On Duty (LOD)

• Communicate regularly with the Assistant Store Leader to review business results, execution of plans/strategies, customer feedback and associate performance

• Ensure all customers are provided gracious, quick and efficient service through setting expectations and modeling behaviors

What you'll bring to the table...

• Strong communication and interpersonal skills

• Passion for sales and results!

• Excellent organizational and time management skills

• Strong problem solving skills

• Demonstrated ability to execute and drive results

• Required to spend significant time on the sales floor, interacting with customers, observing day to day operations, coaching, and helping whenever and wherever needed

• Ability to work a full time flexible schedule including nights, weekends, and holidays, as needed

• Majority of time in this role will be spent interacting with customers and associates in the store and ensuring that the store business is running smoothly

• Ability to be in the store as the Leader on Duty multiple times a week

• Hourly team members and several leaders within multiple departments will rely on you in the store for everyday operations and ongoing efforts like associate development and performance management

We'd love to hear from you if you have...

• 1+ years customer service or retail leadership experience

• Experience with Microsoft Office, Google applications, computer systems and tablet devices 

• Full-Time roles: open availability to work flexible hours on weekdays, evenings and weekends

• Support and maintain store sales and service goals and standards as communicated by the leadership team
• Actively engage customers and remain attentive to customer needs; with a focus on developing long term relationships with customers
• Possess and demonstrate company standards in selling, customer service, visual merchandising and teamwork
• Have awareness of current promotions, brand initiatives/events, store services, collaborations, and promote them to customers
• Maintain a working knowledge of current products on the sales floor and sell throughout the entire store
• Act as a visible and positive presence on the sales floor. Follow posted schedules with regard to zone assignments
• Support the company’s mission, goals, initiatives across all business channels implemented by the company, including applicable key performance indicators
• Assist the leadership team with ensuring product and displays on the sales floor are stocked appropriately and available for customers to purchase
• Maintain an awareness of loss prevention, security and safety following the guidelines provided by management or the Human Resources Department and/or as outlined in the Associate Policy Guide
• Promote a strong sense of teamwork by working together safely, effectively, respectfully and efficiently with all associate
• Assist customers with product selections and process all customer orders or returns

What you'll bring to the table...

• Excellent interpersonal skills and ability to build rapport with customers and other associates
• General office equipment, including computer and printer, Zebra handheld devices, AS400 system, company email system, company learning management system, telephone/intercom system, copier, fax machine, SKU and tagger guns, tape machine, small hand tools, ladders, step stools, hand truck/dolly, baler, calculator, electronic two-way radio with earpiece or Theatro communication system
• Ability to work in a flexible environment, shift quickly as our business evolves, and focus on continuous learning
• Engage in, maintain and support store safety standards and training
• Demonstrate creative problem solving to maintain a solutions-oriented and teamwork focus

We'd love to hear from you if you have…

• Customer service experience preferred

• Retail experience preferred

• Partner with the Store Manager to establish, communicate, execute critical brand business goals and expectations in an assigned functional area, including but not limited to sales, operations, visual, HR, Payroll/Scheduling, Training, Safety and loss prevention.
• Provide leadership to Team Leaders in executing, setting, and maintaining business goals, such as, sales, customer service, operational goals, and visual merchandising standards for all associates.
• Ensure all associate relations issues are effectively addressed, and escalate issues as needed to the Store Manager
• Coach, teach, train, recognize and manage all aspects of performance and development for all store associates to encourage professional growth and build a bench of talent.
• In collaboration with the Store Manager, manage and delegate workloads; ensure the execution of plans and strategies across the store and in an assigned area.
• Analyze reporting (Daily, Weekly and Monthly Quarterly, YTD) and use gathered information to prioritize initiatives and workloads to maximize sales, profitability, customer and team experience.
• Communicate regularly with the management team concerning all aspects of sales, customer feedback/traffic and associate training/performance. Participate in weekly store walk-throughs with the management team and follow up as required.
• Collaborate and work with direct reports, act as a role model for teamwork.
• Aware of relevant corporate events, initiatives and promotions; ensures that the functional team is aligned and participates in initiatives.
• Ensure all customers are provided elevated customer service by modeling brand standard behaviors and setting expectations with leadership and associates. Communicates positively and with enthusiasm internally and externally in all regards to the brand’s initiatives, priorities and goals.
• Participate and contribute to all Leadership routines and meetings.
• Ensure payroll budget is being met in an assigned functional area and communicate scheduling needs to Store Manager proactively.
• Other duties as assigned.

What you'll bring to the table...

• Excellent reading and written language skills (English)
• Strong communication and interpersonal skills
• Excellent organizational and time management skills
• Strong proactive problem solving skills
• Demonstrated ability to set expectations and hold others accountable
• Strong delegation skills for driving execution and business results
• Proven ability to build a culture focused on success and teamwork
• Required to spend significant time on the sales floor and/or in back of house, interacting with customers and associates, observing day to day operations, coaching, and helping whenever and wherever needed.
• Ability to work a full time flexible schedule including nights, weekends, and holidays, as needed.

Experience Required:

• 2+ years customer service or retail leadership experience
• Experience with Microsoft Office, Google applications, computer systems and tablet devices
• Full-Time roles: open availability to work flexible hours on weekdays, evenings and weekends

• Support and maintain store sales and service goals and standards as communicated by the leadership team
• Actively engage customers and remain attentive to customer needs; with a focus on developing long term relationships with customers
• Possess and demonstrate company standards in selling, customer service, visual merchandising and teamwork
• Have awareness of current promotions, brand initiatives/events, store services, collaborations, and promote them to customers
• Maintain a working knowledge of current products on the sales floor and sell throughout the entire store
• Act as a visible and positive presence on the sales floor. Follow posted schedules with regard to zone assignments
• Support the company’s mission, goals, initiatives across all business channels implemented by the company, including applicable key performance indicators
• Assist the leadership team with ensuring product and displays on the sales floor are stocked appropriately and available for customers to purchase
• Maintain an awareness of loss prevention, security and safety following the guidelines provided by management or the Human Resources Department and/or as outlined in the Associate Policy Guide
• Promote a strong sense of teamwork by working together safely, effectively, respectfully and efficiently with all associate
• Assist customers with product selections and process all customer orders or returns

What you'll bring to the table...

• Excellent interpersonal skills and ability to build rapport with customers and other associates
• General office equipment, including computer and printer, Zebra handheld devices, AS400 system, company email system, company learning management system, telephone/intercom system, copier, fax machine, SKU and tagger guns, tape machine, small hand tools, ladders, step stools, hand truck/dolly, baler, calculator, electronic two-way radio with earpiece or Theatro communication system
• Ability to work in a flexible environment, shift quickly as our business evolves, and focus on continuous learning
• Engage in, maintain and support store safety standards and training
• Demonstrate creative problem solving to maintain a solutions-oriented and teamwork focus

We'd love to hear from you if you have…

• Customer service experience preferred

• Retail experience preferred

A day in the life as a District Leader...

• Inspire teams to increase sales year over year by ensuring a selling culture, leading and executing a selling focused organization and sales performance incentives
• Leverage business acumen, reporting and store visits to assess districts of opportunity, prioritize and determine root causes
• Support your teams to problem solve and build solution-based action plans
• Bring leadership decisions to life, supporting efforts and initiatives across all business channels
• Demonstrate curiosity by understanding feedback from various business channels and customers in order to deliver exceptional customer service
• Maintain awareness and strong understanding of the associate talent and expertise in the district in order to leverage skills, training, and mentorship across stores
• Set a high bar for exceptional performance and lead performance management standards to ensure strong associates are recognized and that issues are identified, coached and challenged
• Be present in stores.  Build trust, be approachable and maintain an open door so that associates feel comfortable sharing their feedback.  Respond to issues and feedback with urgency and care 
• Proactively assess the store leadership team, and support the store leader to develop all associates and create a bench for key roles
• Maintain an understanding of competitors across your district and anticipate trends and opportunities to increase business
• Provide feedback to improve processes and standards and drive profitability with a focus toward innovation and growth
• Approach strategy changes and rollouts thoughtfully and anticipate potential issues based on knowledge of your stores and propose solutions to overcome any obstacles
• Provide subject matter expertise on store-relevant projects
• Partner with the Regional Director and store leaders on strategic decision-making and ongoing feedback for continuous improvement

​

What you'll bring to the table...

• Ability to travel 80% of the time
• Ability to view the business with big picture thinking and local action, demonstrating initiative and courage
• Ability to assess a situation and form a strategic plan that solves root causes
• Proven success in developing associates’ skills and fostering and developing a talent bench within complex business operations
• Passion to be the best and a track record of driving business results and achieving goals
• A sense of personal style with a discerning eye and passion for design and home furnishings
• Ability to manage change, shifting quickly as business evolves.

We'd love to hear from you if you have…

• 5+ years of retail leadership experience including at least 2 years multi-unit experience
• Experience with $50 million+ volume strongly preferred

• Assist the team with ensuring product and displays on the sales floor are stocked appropriately and available for customers to purchase
• Perform duties associated with receiving and processing incoming shipments. Process all incoming and outgoing packages, including customer curbside pick-up orders, ship from store, buy online pickup in store, in a timely manner
• Assist in preparing the stockroom for inventory and perform assigned inventory duties
• Perform prompt and accurate stock checks, while maintaining an organized and efficient stockroom
• Greet and receive customers in a welcoming manner, respond to customer questions, and involve higher level management, as appropriate
• Maintain an awareness of loss prevention, security and safety following the guidelines provided by management or the Human Resources Department and/or as outlined in the Associate Policy Guide
• Organize and maintain the stockroom with the Operations Team
• Work closely with the Sales Associates, Visual Merchant and management team to maintain the sales area, including merchandise and the physical space
• Assist the Visual Merchant to support seasonal floor changes, as needed
• Inform the Operations Team and the Visual Merchant of the receipt of any new items, any overages or shortages of merchandise, and/or the condition of merchandise

What you'll bring to the table...

• Excellent interpersonal skills and ability to build rapport with customers and other associates
• General office equipment, including computer and printer, Zebra handheld devices, AS400 system, company email system, company learning management system, telephone/intercom system, copier, fax machine, SKU and tagger guns, tape machine, small hand tools, ladders, step stools, hand truck/dolly, baler, calculator, electronic two-way radio with earpiece or Theatro communication system
• Good reading and written language skills (English), strong communication skills, basic arithmetic, interpersonal skills, telephone presence, data entry skills
• Ability to work in a flexible environment, shift quickly as our business evolves, and focus on continuous learning
• Engage in, maintain and support store safety standards and training
• Demonstrate creative problem solving to maintain a solutions-oriented and teamwork focus

We'd love to hear from you if you have…

• Customer service experience preferred
• Retail experience preferred

• Support and maintain store sales and service goals and standards as communicated by the leadership team
• Actively engage customers and remain attentive to customer needs; with a focus on developing long term relationships with customers
• Possess and demonstrate company standards in selling, customer service, visual merchandising and teamwork
• Have awareness of current promotions, brand initiatives/events, store services, collaborations, and promote them to customers
• Maintain a working knowledge of current products on the sales floor and sell throughout the entire store
• Act as a visible and positive presence on the sales floor. Follow posted schedules with regard to zone assignments
• Support the company’s mission, goals, initiatives across all business channels implemented by the company, including applicable key performance indicators
• Assist the leadership team with ensuring product and displays on the sales floor are stocked appropriately and available for customers to purchase
• Maintain an awareness of loss prevention, security and safety following the guidelines provided by management or the Human Resources Department and/or as outlined in the Associate Policy Guide
• Promote a strong sense of teamwork by working together safely, effectively, respectfully and efficiently with all associate
• Assist customers with product selections and process all customer orders or returns

What you'll bring to the table...

• Excellent interpersonal skills and ability to build rapport with customers and other associates
• General office equipment, including computer and printer, Zebra handheld devices, AS400 system, company email system, company learning management system, telephone/intercom system, copier, fax machine, SKU and tagger guns, tape machine, small hand tools, ladders, step stools, hand truck/dolly, baler, calculator, electronic two-way radio with earpiece or Theatro communication system
• Ability to work in a flexible environment, shift quickly as our business evolves, and focus on continuous learning
• Engage in, maintain and support store safety standards and training
• Demonstrate creative problem solving to maintain a solutions-oriented and teamwork focus

We'd love to hear from you if you have…

• Customer service experience preferred
• Retail experience preferred

• Drive sales and a differentiated experience by providing enriching customer interactions, and providing elevated design offerings in the store and virtually with customers
• Create elevated CB2 designs for customers using the preferred design tools to create moodboards, 2D floor plans, product lists and style inspiration
• Lead One on One Design consultations in person or via email, phone, and virtual design consults. Deliver projects in a timely manner and within determined timelines
• Possess a clear understanding of the CB2 brand aesthetics and merchandising strategy by channel - Store, Online, Catalog
• Deliver individual sales, KPI and service goals, productivity standards, and engage customers on the sales floor by demonstrating our four steps of selling, as communicated by the store manager.
• Stays informed with the marketplace and industry trends
• Actively listen to the customer to best identify which products will best meet their needs and communicate company loyalty services, when applicable. (e.g. designer rewards Design Trade Program, CB2 credit card and gift registry)
• Support and model excellent service by exhibiting a positive attitude and enthusiasm both in-store, virtually, and potentially in a customer’s home, ensuring all customers are provided gracious, quick, and efficient service

What you'll bring to the table...

• Understanding of basic design functions including spatial planning, fabric selection, lighting, interior design styles
• Excellent, effective, and timely communication skills and the ability to translate the brand vision of CB2 and the customers wants/needs
• Strong affinity for technology (2D and 3D tools, Google suite, video conferencing) and proficient in floor planning
• Ability to stay up to date on current design trends
• Proven track record of building long-lasting relationships with customers

We'd love to hear from you if you have…

• 1+ years of relevant experience in Furniture Sales/ Home Decor Design or retail/ customer service experience
• Experience working one on one with clients and recommending solutions
• Proficient in Google platforms, virtual communication, design tool experience preferred

• Assist the team with ensuring product and displays on the sales floor are stocked appropriately and available for customers to purchase
• Perform duties associated with receiving and processing incoming shipments. Process all incoming and outgoing packages, including customer curbside pick-up orders, ship from store, buy online pickup in store, in a timely manner
• Assist in preparing the stockroom for inventory and perform assigned inventory duties
• Perform prompt and accurate stock checks, while maintaining an organized and efficient stockroom
• Greet and receive customers in a welcoming manner, respond to customer questions, and involve higher level management, as appropriate
• Maintain an awareness of loss prevention, security and safety following the guidelines provided by management or the Human Resources Department and/or as outlined in the Associate Policy Guide
• Organize and maintain the stockroom with the Operations Team
• Work closely with the Sales Associates, Visual Merchant and management team to maintain the sales area, including merchandise and the physical space
• Assist the Visual Merchant to support seasonal floor changes, as needed
• Inform the Operations Team and the Visual Merchant of the receipt of any new items, any overages or shortages of merchandise, and/or the condition of merchandise

What you'll bring to the table...

• Excellent interpersonal skills and ability to build rapport with customers and other associates
• General office equipment, including computer and printer, Zebra handheld devices, AS400 system, company email system, company learning management system, telephone/intercom system, copier, fax machine, SKU and tagger guns, tape machine, small hand tools, ladders, step stools, hand truck/dolly, baler, calculator, electronic two-way radio with earpiece or Theatro communication system
• Good reading and written language skills (English), strong communication skills, basic arithmetic, interpersonal skills, telephone presence, data entry skills
• Ability to work in a flexible environment, shift quickly as our business evolves, and focus on continuous learning
• Engage in, maintain and support store safety standards and training
• Demonstrate creative problem solving to maintain a solutions-oriented and teamwork focus

We'd love to hear from you if you have…

• Customer service experience preferred
• Retail experience preferred

A day in the life as Vice President, Merchandising...

• Develop and execute overall product assortment strategy to maximize sales and profits, resulting in new product offerings without departing from the core equities of the brand.

• Collaborate with cross-functional partners across businesses to execute product assortment strategy effectively, from pre-season assortment development to in-season assortment management.

• Build strategic, diligent, long-term and financially sound assortment plans.

• Lead merchandising teams in the identification of trends, ideas and the interpretation of business opportunities which set us apart from the competition, while still maximizing our core customer business and grow the brand market share. Establish and maintain programs, procedures, and guidelines to ensure brand and financial objectives are achieved.

• Set strategy, vision and direction through resource allocation decisions for a significant organization or business unit.

• Direct the strategy for price levels, ranges and price architecture.

• Optimize merchandise assortment across store and e-commerce channels.

• Lead teams to analyze sales, competitive and market trends, and customer behavior to establish overall product assortment strategy.  

• Oversee high-level direction and approve tactical, administrative or operational policies and resource allocation decisions to ensure achievement of objectives.

• Partner with Product Development to incorporate new product in assortment and design trends

• Partner with Sourcing to maintain gross margin and supplier relationships related to assortment strategy.

•  Partner with the planning group to create periodic sales goals and manage inventory and markdown budgets.

What you’ll bring to the table…

• Demonstrated in-depth knowledge of the function, the competitive environment, technology and the economic implications.

• Demonstrated experience in merchandising strategic planning with an outcome of successful implementation of plans and programs.  

• Proven ability to negotiate and/or influence customers, vendors or leaders regarding matters of significance to the function’s operating performance. 

We’d love to hear from you if you have…

• 10+ years retail and leadership experience in merchandising and buying

• Bachelor's degree required, Master's degree/MBA preferred

• Travel up to 25%

• Lead designated team and manage associate workload as determined in partnership with the Assistant Store Leader
• Coach associates on exceptional performance and maintain a strong visible presence in the department/work area
• In coordination with the Assistant Store Leader, support all aspects of performance and development for the designated team to encourage professional growth
• Provide specific and timely feedback about performance directly to associates and share observations with the Assistant Store Leader
• Partner with the Assistant Store Leader to train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures, as applicable
• Possess a complete understanding and awareness of applicable company systems, policies and procedures including loss prevention, security and safety guidelines as outlined in the Crate and Barrel/CB2 Associate Guide
• Focus on promoting sales as they pertain to, or are driven by, position and acting as the Leader On Duty (LOD)
• Communicate regularly with the Assistant Store Leader to review business results, execution of plans/strategies, customer feedback and associate performance
• Ensure all customers are provided gracious, quick and efficient service through setting expectations and modeling behaviors

What you'll bring to the table...

• Strong communication and interpersonal skills
• Excellent organizational and time management skills
• Strong problem solving skills
• Demonstrated ability to execute and drive results
• Required to spend significant time on the sales floor, interacting with customers, observing day to day operations, coaching, and helping whenever and wherever needed
• Ability to work a full time flexible schedule including nights, weekends, and holidays, as needed
• Majority of time in this role will be spent interacting with customers and associates in the store and ensuring that the store business is running smoothly
• Ability to be in the store as the Leader on Duty multiple times a week
• Hourly team members and several leaders within multiple departments will rely on you in the store for everyday operations and ongoing efforts like associate development and performance management

We'd love to hear from you if you have...

• 1+ years customer service or retail leadership experience
• Experience with Microsoft Office, Google applications, computer systems and tablet devices 
• Full-Time roles: open availability to work flexible hours on weekdays, evenings and weekends

• Drive sales and a differentiated experience by providing enriching customer interactions, and providing elevated design offerings in the store and virtually with customers
• Create elevated CB2 designs for customers using the preferred design tools to create moodboards, 2D floor plans, product lists and style inspiration
• Lead One on One Design consultations in person or via email, phone, and virtual design consults. Deliver projects in a timely manner and within determined timelines
• Possess a clear understanding of the CB2 brand aesthetics and merchandising strategy by channel - Store, Online, Catalog
• Deliver individual sales, KPI and service goals, productivity standards, and engage customers on the sales floor by demonstrating our four steps of selling, as communicated by the store manager.
• Stays informed with the marketplace and industry trends
• Actively listen to the customer to best identify which products will best meet their needs and communicate company loyalty services, when applicable. (e.g. designer rewards Design Trade Program, CB2 credit card and gift registry)
• Support and model excellent service by exhibiting a positive attitude and enthusiasm both in-store, virtually, and potentially in a customer’s home, ensuring all customers are provided gracious, quick, and efficient service

What you'll bring to the table...

• Understanding of basic design functions including spatial planning, fabric selection, lighting, interior design styles
• Excellent, effective, and timely communication skills and the ability to translate the brand vision of CB2 and the customers wants/needs
• Strong affinity for technology (2D and 3D tools, Google suite, video conferencing) and proficient in floor planning
• Ability to stay up to date on current design trends
• Proven track record of building long-lasting relationships with customers

We'd love to hear from you if you have…

• 1+ years of relevant experience in Furniture Sales/ Home Decor Design or retail/ customer service experience
• Experience working one on one with clients and recommending solutions
• Proficient in Google platforms, virtual communication, design tool experience preferred

• Drive sales and a differentiated experience by providing enriching customer interactions, and providing elevated design offerings in the store and virtually with customers
• Create elevated CB2 designs for customers using the preferred design tools to create moodboards, 2D floor plans, product lists and style inspiration
• Lead One on One Design consultations in person or via email, phone, and virtual design consults. Deliver projects in a timely manner and within determined timelines
• Possess a clear understanding of the CB2 brand aesthetics and merchandising strategy by channel - Store, Online, Catalog
• Deliver individual sales, KPI and service goals, productivity standards, and engage customers on the sales floor by demonstrating our four steps of selling, as communicated by the store manager.
• Stays informed with the marketplace and industry trends
• Actively listen to the customer to best identify which products will best meet their needs and communicate company loyalty services, when applicable. (e.g. designer rewards Design Trade Program, CB2 credit card and gift registry)
• Support and model excellent service by exhibiting a positive attitude and enthusiasm both in-store, virtually, and potentially in a customer’s home, ensuring all customers are provided gracious, quick, and efficient service

What you'll bring to the table...

• Understanding of basic design functions including spatial planning, fabric selection, lighting, interior design styles
• Excellent, effective, and timely communication skills and the ability to translate the brand vision of CB2 and the customers wants/needs
• Strong affinity for technology (2D and 3D tools, Google suite, video conferencing) and proficient in floor planning
• Ability to stay up to date on current design trends
• Proven track record of building long-lasting relationships with customers

We'd love to hear from you if you have…

• 1+ years of relevant experience in Furniture Sales/ Home Decor Design or retail/ customer service experience
• Experience working one on one with clients and recommending solutions
• Proficient in Google platforms, virtual communication, design tool experience preferred

• Support and maintain store sales and service goals and standards as communicated by the leadership team
• Actively engage customers and remain attentive to customer needs; with a focus on developing long term relationships with customers
• Possess and demonstrate company standards in selling, customer service, visual merchandising and teamwork
• Have awareness of current promotions, brand initiatives/events, store services, collaborations, and promote them to customers
• Maintain a working knowledge of current products on the sales floor and sell throughout the entire store
• Act as a visible and positive presence on the sales floor. Follow posted schedules with regard to zone assignments
• Support the company’s mission, goals, initiatives across all business channels implemented by the company, including applicable key performance indicators
• Assist the leadership team with ensuring product and displays on the sales floor are stocked appropriately and available for customers to purchase
• Maintain an awareness of loss prevention, security and safety following the guidelines provided by management or the Human Resources Department and/or as outlined in the Associate Policy Guide
• Promote a strong sense of teamwork by working together safely, effectively, respectfully and efficiently with all associate
• Assist customers with product selections and process all customer orders or returns

What you'll bring to the table...

• Excellent interpersonal skills and ability to build rapport with customers and other associates
• General office equipment, including computer and printer, Zebra handheld devices, AS400 system, company email system, company learning management system, telephone/intercom system, copier, fax machine, SKU and tagger guns, tape machine, small hand tools, ladders, step stools, hand truck/dolly, baler, calculator, electronic two-way radio with earpiece or Theatro communication system
• Ability to work in a flexible environment, shift quickly as our business evolves, and focus on continuous learning
• Engage in, maintain and support store safety standards and training
• Demonstrate creative problem solving to maintain a solutions-oriented and teamwork focus

We'd love to hear from you if you have…

• Customer service experience preferred
• Retail experience preferred

• Lead the Assistant Store Leaders and Team Leaders in setting and maintaining sales, customer service and visual merchandising goals and standards for all associates.
• Guide, align and communicate the store business goals as well as the company mission, goals, and initiatives to all store associates.
• Establish and communicate, and manage all critical metrics and expectations within the store, including but not limited to, sales, visual standards, safety, loss prevention, human resources, payroll and scheduling budgets, and training.
• Establish priorities and set direction for the store by conducting weekly walkthroughs in conjunction with the Assistant Store Leaders and Team Leaders.
• Achieve established goals, identify and analyze problems, and offer solutions that produce positive results.
• Coach the Assistant Store Leaders and Team Leaders to create individual development plans for all team associates.
• Address all associate relations-related issues effectively, being sensitive to issues that need to be addressed by the Area/Regional Leader.
• Communicate with area/regional management on a regular basis and actively participate in meetings and conference calls.
• Encourage and foster collaboration, cooperation, and co-ownership across all business channels.
• Promote a strong sense of teamwork by working together safely, effectively, respectfully and efficiently with all associates.
• Ensure all customers are provided gracious, quick and efficient service. Support and model excellent service by exhibiting a positive attitude and enthusiasm toward the job and the company to both internal and external customers in all forms of communication.
• Other duties as assigned.

What you'll bring to the table...

• Excellent reading and written language skills (English)
• Strong communication and interpersonal skills
• Excellent organizational and time management skills
• Strong proactive problem solving skills
• Demonstrated ability to set expectations and hold others accountable
• Strong delegation skills in support of execution and driving results
• Proven ability to build a culture focused on success and teamwork
• Required to spend significant time on the sales floor, interacting with customers, observing day to day operations, coaching, and helping whenever and wherever needed.
• Ability to work a full time flexible schedule including nights, weekends, and holidays, as needed.
• Majority of time in this role will be spent interacting with customers and associates in the store and ensuring that the store business is running smoothly.
• Ability to be in the store as the Leader on Duty multiple times a week.
• Hourly team members and several leaders within multiple departments will rely on you in the store for everyday operations and ongoing efforts like associate development and performance management.

We'd love to hear from you if you have…

• 3+ years customer service or retail leadership experience
• Experience with Microsoft Office, Google applications, computer systems and tablet devices

• Lead the Assistant Store Leaders and Team Leaders in setting and maintaining sales, customer service and visual merchandising goals and standards for all associates.
• Guide, align and communicate the store business goals as well as the company mission, goals, and initiatives to all store associates.
• Establish and communicate, and manage all critical metrics and expectations within the store, including but not limited to, sales, visual standards, safety, loss prevention, human resources, payroll and scheduling budgets, and training.
• Establish priorities and set direction for the store by conducting weekly walkthroughs in conjunction with the Assistant Store Leaders and Team Leaders.
• Achieve established goals, identify and analyze problems, and offer solutions that produce positive results.
• Coach the Assistant Store Leaders and Team Leaders to create individual development plans for all team associates.
• Address all associate relations-related issues effectively, being sensitive to issues that need to be addressed by the Area/Regional Leader.
• Communicate with area/regional management on a regular basis and actively participate in meetings and conference calls.
• Encourage and foster collaboration, cooperation, and co-ownership across all business channels.
• Promote a strong sense of teamwork by working together safely, effectively, respectfully and efficiently with all associates.
• Ensure all customers are provided gracious, quick and efficient service. Support and model excellent service by exhibiting a positive attitude and enthusiasm toward the job and the company to both internal and external customers in all forms of communication.
• Other duties as assigned.

What you'll bring to the table...

• Excellent reading and written language skills (English)
• Strong communication and interpersonal skills
• Excellent organizational and time management skills
• Strong proactive problem solving skills
• Demonstrated ability to set expectations and hold others accountable
• Strong delegation skills in support of execution and driving results
• Proven ability to build a culture focused on success and teamwork
• Required to spend significant time on the sales floor, interacting with customers, observing day to day operations, coaching, and helping whenever and wherever needed.
• Ability to work a full time flexible schedule including nights, weekends, and holidays, as needed.
• Majority of time in this role will be spent interacting with customers and associates in the store and ensuring that the store business is running smoothly.
• Ability to be in the store as the Leader on Duty multiple times a week.
• Hourly team members and several leaders within multiple departments will rely on you in the store for everyday operations and ongoing efforts like associate development and performance management.

We'd love to hear from you if you have…

• 3+ years customer service or retail leadership experience
• Experience with Microsoft Office, Google applications, computer systems and tablet devices

• Partner with the Store Leader to establish, communicate, execute critical brand business goals and expectations in an assigned functional area, including but not limited to sales, operations, visual, HR, Payroll/Scheduling, Training, Safety and loss prevention.
• Provide leadership to Team Leaders in executing, setting, and maintaining business goals, such as, sales, customer service, operational goals, and visual merchandising standards for all associates.
• Ensure all associate relations issues are effectively addressed, and escalate issues as needed to the Store Manager
• Coach, teach, train, recognize and manage all aspects of performance and development for all store associates to encourage professional growth and build a bench of talent.
• In collaboration with the Store Manager, manage and delegate workloads; ensure the execution of plans and strategies across the store and in an assigned area.
• Analyze reporting (Daily, Weekly and Monthly Quarterly, YTD) and use gathered information to prioritize initiatives and workloads to maximize sales, profitability, customer and team experience.
• Communicate regularly with the management team concerning all aspects of sales, customer feedback/traffic and associate training/performance. Participate in weekly store walk-throughs with the management team and follow up as required.
• Collaborate and work with direct reports, act as a role model for teamwork.
• Aware of relevant corporate events, initiatives and promotions; ensures that the functional team is aligned and participates in initiatives.
• Ensure all customers are provided elevated customer service by modeling brand standard behaviors and setting expectations with leadership and associates. Communicates positively and with enthusiasm internally and externally in all regards to the brand’s initiatives, priorities and goals.
• Participate and contribute to all Leadership routines and meetings.
• Ensure payroll budget is being met in an assigned functional area and communicate scheduling needs to Store Manager proactively.
• Other duties as assigned.

What you'll bring to the table...

• Excellent reading and written language skills (English)
• Strong communication and interpersonal skills
• Excellent organizational and time management skills
• Strong proactive problem-solving skills
• Strong delegation skills for driving execution and business results
• Proven ability to build a culture focused on success and teamwork
• Ability to work a full-time flexible schedule including nights, weekends, and holidays, as needed

We'd love to hear from you if you have…

• 2+ years customer service or retail leadership experience
• Experience with Microsoft Office, Google applications, computer systems and tablet devices 
• Full-Time roles:  Open availability to work flexible hours on weekdays, evenings and weekends

• Partner with the Store Manager to establish, communicate, execute critical brand business goals and expectations in an assigned functional area, including but not limited to sales, operations, visual, HR, Payroll/Scheduling, Training, Safety and loss prevention.
• Provide leadership to Team Leaders in executing, setting, and maintaining business goals, such as, sales, customer service, operational goals, and visual merchandising standards for all associates.
• Ensure all associate relations issues are effectively addressed, and escalate issues as needed to the Store Manager
• Coach, teach, train, recognize and manage all aspects of performance and development for all store associates to encourage professional growth and build a bench of talent.
• In collaboration with the Store Manager, manage and delegate workloads; ensure the execution of plans and strategies across the store and in an assigned area.
• Analyze reporting (Daily, Weekly and Monthly Quarterly, YTD) and use gathered information to prioritize initiatives and workloads to maximize sales, profitability, customer and team experience.
• Communicate regularly with the management team concerning all aspects of sales, customer feedback/traffic and associate training/performance. Participate in weekly store walk-throughs with the management team and follow up as required.
• Collaborate and work with direct reports, act as a role model for teamwork.
• Aware of relevant corporate events, initiatives and promotions; ensures that the functional team is aligned and participates in initiatives.
• Ensure all customers are provided elevated customer service by modeling brand standard behaviors and setting expectations with leadership and associates. Communicates positively and with enthusiasm internally and externally in all regards to the brand’s initiatives, priorities and goals.
• Participate and contribute to all Leadership routines and meetings.
• Ensure payroll budget is being met in an assigned functional area and communicate scheduling needs to Store Manager proactively.
• Other duties as assigned.

What you'll bring to the table...

• Excellent reading and written language skills (English)
• Strong communication and interpersonal skills
• Excellent organizational and time management skills
• Strong proactive problem solving skills
• Strong delegation skills for driving execution and business results
• Proven ability to build a culture focused on success and teamwork
• Ability to work a full time flexible schedule including nights, weekends, and holidays, as needed

We'd love to hear from you if you have…

• 2+ years customer service or retail leadership experience
• Experience with Microsoft Office, Google applications, computer systems and tablet devices 
• Full-Time roles:  Open availability to work flexible hours on weekdays, evenings and weekends

• Partner with the Store Manager to establish, communicate, execute critical brand business goals and expectations in an assigned functional area, including but not limited to sales, operations, visual, HR, Payroll/Scheduling, Training, Safety and loss prevention.
• Provide leadership to Team Leaders in executing, setting, and maintaining business goals, such as, sales, customer service, operational goals, and visual merchandising standards for all associates.
• Ensure all associate relations issues are effectively addressed, and escalate issues as needed to the Store Manager
• Coach, teach, train, recognize and manage all aspects of performance and development for all store associates to encourage professional growth and build a bench of talent.
• In collaboration with the Store Manager, manage and delegate workloads; ensure the execution of plans and strategies across the store and in an assigned area.
• Analyze reporting (Daily, Weekly and Monthly Quarterly, YTD) and use gathered information to prioritize initiatives and workloads to maximize sales, profitability, customer and team experience.
• Communicate regularly with the management team concerning all aspects of sales, customer feedback/traffic and associate training/performance. Participate in weekly store walk-throughs with the management team and follow up as required.
• Collaborate and work with direct reports, act as a role model for teamwork.
• Aware of relevant corporate events, initiatives and promotions; ensures that the functional team is aligned and participates in initiatives.
• Ensure all customers are provided elevated customer service by modeling brand standard behaviors and setting expectations with leadership and associates. Communicates positively and with enthusiasm internally and externally in all regards to the brand’s initiatives, priorities and goals.
• Participate and contribute to all Leadership routines and meetings.
• Ensure payroll budget is being met in an assigned functional area and communicate scheduling needs to Store Manager proactively.
• Other duties as assigned.

What you'll bring to the table...

• Excellent reading and written language skills (English)
• Strong communication and interpersonal skills
• Excellent organizational and time management skills
• Strong proactive problem solving skills
• Demonstrated ability to set expectations and hold others accountable
• Strong delegation skills for driving execution and business results
• Proven ability to build a culture focused on success and teamwork
• Required to spend significant time on the sales floor and/or in back of house, interacting with customers and associates, observing day to day operations, coaching, and helping whenever and wherever needed.
• Ability to work a full time flexible schedule including nights, weekends, and holidays, as needed.

Experience Required:

• 2+ years customer service or retail leadership experience
• Experience with Microsoft Office, Google applications, computer systems and tablet devices
• Full-Time roles: open availability to work flexible hours on weekdays, evenings and weekends

• In collaboration with the Store Leader, manage and delegate workload and ensure execution of plans and strategies across the store and in assigned area.
• Partner with the Store Leader to establish and communicate all critical metrics and expectations within the store, including but not limited to sales, visual, operations, safety, loss prevention, human resources, payroll/scheduling and training.
• Coach, teach, train, recognize and manage all aspects of performance and development for all store associates to encourage professional growth and build a bench of talent.
• Focus on promoting and driving sales as they pertain to, or are driven by, position and acting as the Leader on Duty (LOD).
• Collaborate with Store Leader and other functional Assistant Store Leaders during new season planning and execution
• Analyze results through reporting, translating numbers into actionable behaviors and goals in order to improve KPI results.
• Ensure all customers are provided gracious, quick and efficient service. Set expectations and model excellent service by exhibiting a positive attitude and enthusiasm toward the job and the company to both internal and external customers in all forms of communication.
• Communicate regularly with the management team concerning all aspects of sales, customer feedback/traffic and associate training/performance. Participate in weekly store walk-throughs with the management team and follow-up as required.
• Stay up to date on all store initiatives and communications that are received, sharing with associates when appropriate.

What you'll bring to the table..

• Your sense of personal style with a discerning eye and passion for design and home furnishings
• Strong communication, interpersonal, and problem solving skills
• Strong delegation skills in support of execution and driving results
• Proven ability to build a culture focused on success and teamwork

We’d love to hear from you if you have…

• 2+ years customer service or retail leadership experience
• Experience with Microsoft Office, Google applications, computer systems and tablet devices
• Full-Time roles:  Open availability to work flexible hours on weekdays, evenings and weekends

• Partner with the Store Manager to establish, communicate, execute critical brand business goals and expectations in an assigned functional area, including but not limited to sales, operations, visual, HR, Payroll/Scheduling, Training, Safety and loss prevention.
• Provide leadership to Team Leaders in executing, setting, and maintaining business goals, such as, sales, customer service, operational goals, and visual merchandising standards for all associates.
• Ensure all associate relations issues are effectively addressed, and escalate issues as needed to the Store Manager
• Coach, teach, train, recognize and manage all aspects of performance and development for all store associates to encourage professional growth and build a bench of talent.
• In collaboration with the Store Manager, manage and delegate workloads; ensure the execution of plans and strategies across the store and in an assigned area.
• Analyze reporting (Daily, Weekly and Monthly Quarterly, YTD) and use gathered information to prioritize initiatives and workloads to maximize sales, profitability, customer and team experience.
• Communicate regularly with the management team concerning all aspects of sales, customer feedback/traffic and associate training/performance. Participate in weekly store walk-throughs with the management team and follow up as required.
• Collaborate and work with direct reports, act as a role model for teamwork.
• Aware of relevant corporate events, initiatives and promotions; ensures that the functional team is aligned and participates in initiatives.
• Ensure all customers are provided elevated customer service by modeling brand standard behaviors and setting expectations with leadership and associates. Communicates positively and with enthusiasm internally and externally in all regards to the brand’s initiatives, priorities and goals.
• Participate and contribute to all Leadership routines and meetings.
• Ensure payroll budget is being met in an assigned functional area and communicate scheduling needs to Store Manager proactively.
• Other duties as assigned.

What you'll bring to the table...

• Excellent reading and written language skills (English)
• Strong communication and interpersonal skills
• Excellent organizational and time management skills
• Strong proactive problem solving skills
• Demonstrated ability to set expectations and hold others accountable
• Strong delegation skills for driving execution and business results
• Proven ability to build a culture focused on success and teamwork
• Required to spend significant time on the sales floor and/or in back of house, interacting with customers and associates, observing day to day operations, coaching, and helping whenever and wherever needed.
• Ability to work a full time flexible schedule including nights, weekends, and holidays, as needed.
• The majority of time in this role will be spent interacting with customers and associates in the store and ensuring that the store business is running smoothly.
• Ability to be in the store as the Manager on Duty multiple times per week as scheduled.
• Hourly team members and several leaders within multiple departments will rely on you in the store for everyday operations and ongoing efforts like associate development and performance management.

We'd love to hear from you if you have…

• 2+ years customer service or retail leadership experience
• Experience with Microsoft Office, Google applications, computer systems and tablet devices
• Full-Time roles: Open availability to work flexible hours on weekdays, evenings and weekends

• Create and lead a social-first marketing and brand strategy focused on driving customer file, revenue and ROAS across all channels through compelling content and execution, from seasonal launches to collaborations to core product to promotions
• Develop best in class digital, mobile, social, and influencer strategies and execution
• Work in close partnership with the creative team to develop effective concepts designed to clearly articulate strategic communication objectives and carry concepts through development, refinement of direction, and full production of the project’s design
• Collaborate with business teams to deeply understand existing and new customer opportunities and performance
• Share insights with cross-functional teams to meet customer needs, build deeper brand awareness, and support brand sales and margin goals
• Partner with internal teams to monitor, evaluate and adjust marketing decisions using customer analytics that measure outcomes and assess quantifiable metrics and return on investment
• Develop and lead strategy and execution of Growth Strategies (Wedding Registry, Trade, Baby Registry, Design Services) and loyalty program across marketing as well as the cross functional team to meet or exceed growth objectives
• Lead channel execution of marketing ideas across ecommerce/app content modules/homepage as well as store signage
• Lead Marketing Operations, efficiently managing project intake and processes across marketing and creative
• Build high integrity, scalable processes to efficiently prioritize and deliver quality outputs that enhance customer experience and maximize company revenue and profitability
• Lead innovative and impactful marketing campaigns through traditional and emerging channels
• Conceive PR programs leveraging data-driven insights (including SEO) that successfully drive CB2’s impressions as well as the quality of our coverage against brand and design innovation; successfully leverage PR and content big ideas across the entire brand from social to stores to ecommerce

What you’ll bring to the table…

• Ability to prioritize, conceptualize, organize and problem solve, with an insatiable drive to make things better
• Comfort being both strategic and hands-on to build and deliver results without heavy agency reliance
• Strength in leveraging data for insights and driving to performance metrics
• Collaborative mindset and demonstrated strength in leading across functional lines and departments
• Confident, humble, giving and gracious leader with strong presence and ability to motivate, inspire, influence, recruit and coach across internal teams, media, and high-profile collaborators
• A prolific generator of ideas with a willingness to experiment in a measurable way

We’d love to hear from you if you have…

• 15+ years of broad marketing leadership experience
• Experience with SEO, SEM and tools like Google Analytics, Google Adwords, HubSpot, WebTrends, as well as marketing tech stack knowledge
• Experience in small to mid-sized entrepreneurial companies or start-ups is preferred
• Experience leading brand management, marketing communications, and insights; and working in or directing product development/innovation teams

A day in the life as a Senior Manager, Paid Social...

• Lead Paid Social strategy across all major publishers (Meta, Pinterest, TikTok) including campaign planning, segmentation, algorithmic bidding, creative and test ideation

• Oversee programs day to day including mix, targeting, creative and a rigorous testing roadmap to ensure spend aligns with business goals

• Utilize advanced algorithms, automation and innovative tech integration to drive measurable omni impact and efficiencies in the platforms

• Partner with Analytics leads to action off of MMM (Marketing Mix Modeling) and customer insights, driving the program toward incremental results

• Partner with in house Creative on ad development and testing

• Collaborate with internal teams including Brand, Performance and Email Marketing, eCommerce, SEO/GEO, CRM, Analytics to drive total business outcomes 

• Serve as the organization’s Social expert, educating stakeholders on channel opportunities while managing key vendor and agency relationships

• Own internal clarity and progress towards evolution to a best in class Paid Social program, stay on top of emerging trends in tools, tech and process 

• Lead and manage Social team within Performance Marketing, develop direct reports focusing on data driven, collaborative & customer-focused skillsets

What you’ll bring to the table…

• Deep expertise in Paid Social strategy specifically across Meta, TikTok and Pinterest, including advanced campaign architecture and Advantage+/automated solutions

• Extensive "hands-on-keys" experience in Meta Ads Manager, TikTok Ads Manager, and Pinterest Ads; experience with Adobe Analytics or specialized social optimization tools is a bonus

• Experience in Catalog management and feed optimization to drive personalization and discovery

• Strong understanding of platform algorithms and how to steer them using Conversion API, offline conversion signals and first party data

• Advanced analytical and data visualization skills and a proven record of leveraging data to drive Omni business outcomes, Excel expertise strongly preferred

• Data and performance driven mindset, passion for testing and proving value through ongoing optimizations

• Attention to detail and the ability to manage multiple projects at once

• Curiosity and willingness to partner with cross functional teams to understand our customer and business 

We’d love to hear from you if you have…

• 8 years experience in Paid Social with 3+ years in a Retail/ecommerce environment

• Bachelor’s degree in Marketing, Advertising, Economics, Statistics or Analytics focus preferred or equivalent work experience

• Advanced proficiency in Excel required

• Deep expertise in Meta, TikTok and Pinterest full funnel advertising, including advanced algorithmic bidding to omni and high value outcomes

• Agency or Brand experience managing enterprise level Paid Social budgets, omni specialty retail preferred

• Drive sales and a differentiated experience by providing enriching customer interactions, and providing elevated design offerings in the store and virtually with customers
• Create elevated CB2 designs for customers using the preferred design tools to create moodboards, 2D floor plans, product lists and style inspiration
• Lead One on One Design consultations in person or via email, phone, and virtual design consults. Deliver projects in a timely manner and within determined timelines
• Possess a clear understanding of the CB2 brand aesthetics and merchandising strategy by channel - Store, Online, Catalog
• Deliver individual sales, KPI and service goals, productivity standards, and engage customers on the sales floor by demonstrating our four steps of selling, as communicated by the store manager.
• Stays informed with the marketplace and industry trends
• Actively listen to the customer to best identify which products will best meet their needs and communicate company loyalty services, when applicable. (e.g. designer rewards Design Trade Program, CB2 credit card and gift registry)
• Support and model excellent service by exhibiting a positive attitude and enthusiasm both in-store, virtually, and potentially in a customer’s home, ensuring all customers are provided gracious, quick, and efficient service

What you'll bring to the table...

• Understanding of basic design functions including spatial planning, fabric selection, lighting, interior design styles
• Excellent, effective, and timely communication skills and the ability to translate the brand vision of CB2 and the customers wants/needs
• Strong affinity for technology (2D and 3D tools, Google suite, video conferencing) and proficient in floor planning
• Ability to stay up to date on current design trends
• Proven track record of building long-lasting relationships with customers

We'd love to hear from you if you have…

• 1+ years of relevant experience in Furniture Sales/ Home Decor Design or retail/ customer service experience
• Experience working one on one with clients and recommending solutions
• Proficient in Google platforms, virtual communication, design tool experience preferred

• Drive sales and a differentiated experience by providing enriching customer interactions, and providing elevated design offerings in the store and virtually with customers
• Create elevated CB2 designs for customers using the preferred design tools to create moodboards, 2D floor plans, product lists and style inspiration
• Lead One on One Design consultations in person or via email, phone, and virtual design consults. Deliver projects in a timely manner and within determined timelines
• Possess a clear understanding of the CB2 brand aesthetics and merchandising strategy by channel - Store, Online, Catalog
• Deliver individual sales, KPI and service goals, productivity standards, and engage customers on the sales floor by demonstrating our four steps of selling, as communicated by the store manager.
• Stays informed with the marketplace and industry trends
• Actively listen to the customer to best identify which products will best meet their needs and communicate company loyalty services, when applicable. (e.g. designer rewards Design Trade Program, CB2 credit card and gift registry)
• Support and model excellent service by exhibiting a positive attitude and enthusiasm both in-store, virtually, and potentially in a customer’s home, ensuring all customers are provided gracious, quick, and efficient service

What you'll bring to the table...

• Understanding of basic design functions including spatial planning, fabric selection, lighting, interior design styles
• Excellent, effective, and timely communication skills and the ability to translate the brand vision of CB2 and the customers wants/needs
• Strong affinity for technology (2D and 3D tools, Google suite, video conferencing) and proficient in floor planning
• Ability to stay up to date on current design trends
• Proven track record of building long-lasting relationships with customers

We'd love to hear from you if you have…

• 1+ years of relevant experience in Furniture Sales/ Home Decor Design or retail/ customer service experience
• Experience working one on one with clients and recommending solutions
• Proficient in Google platforms, virtual communication, design tool experience preferred

• Drive sales and a differentiated experience by providing enriching customer interactions, and providing elevated design offerings in the store and virtually with customers
• Create elevated CB2 designs for customers using the preferred design tools to create moodboards, 2D floor plans, product lists and style inspiration
• Lead One on One Design consultations in person or via email, phone, and virtual design consults. Deliver projects in a timely manner and within determined timelines
• Possess a clear understanding of the CB2 brand aesthetics and merchandising strategy by channel - Store, Online, Catalog
• Deliver individual sales, KPI and service goals, productivity standards, and engage customers on the sales floor by demonstrating our four steps of selling, as communicated by the store manager.
• Stays informed with the marketplace and industry trends
• Actively listen to the customer to best identify which products will best meet their needs and communicate company loyalty services, when applicable. (e.g. designer rewards Design Trade Program, CB2 credit card and gift registry)
• Support and model excellent service by exhibiting a positive attitude and enthusiasm both in-store, virtually, and potentially in a customer’s home, ensuring all customers are provided gracious, quick, and efficient service

What you'll bring to the table...

• Understanding of basic design functions including spatial planning, fabric selection, lighting, interior design styles
• Excellent, effective, and timely communication skills and the ability to translate the brand vision of CB2 and the customers wants/needs
• Strong affinity for technology (2D and 3D tools, Google suite, video conferencing) and proficient in floor planning
• Ability to stay up to date on current design trends
• Proven track record of building long-lasting relationships with customers

We'd love to hear from you if you have…

• 1+ years of relevant experience in Furniture Sales/ Home Decor Design or retail/ customer service experience
• Experience working one on one with clients and recommending solutions
• Proficient in Google platforms, virtual communication, design tool experience preferred

• Assist the team with ensuring product and displays on the sales floor are stocked appropriately and available for customers to purchase
• Perform duties associated with receiving and processing incoming shipments. Process all incoming and outgoing packages, including customer curbside pick-up orders, ship from store, buy online pickup in store, in a timely manner
• Assist in preparing the stockroom for inventory and perform assigned inventory duties
• Perform prompt and accurate stock checks, while maintaining an organized and efficient stockroom
• Greet and receive customers in a welcoming manner, respond to customer questions, and involve higher level management, as appropriate
• Maintain an awareness of loss prevention, security and safety following the guidelines provided by management or the Human Resources Department and/or as outlined in the Associate Policy Guide
• Organize and maintain the stockroom with the Operations Team
• Work closely with the Sales Associates, Visual Merchant and management team to maintain the sales area, including merchandise and the physical space
• Assist the Visual Merchant to support seasonal floor changes, as needed
• Inform the Operations Team and the Visual Merchant of the receipt of any new items, any overages or shortages of merchandise, and/or the condition of merchandise

What you'll bring to the table...

• Excellent interpersonal skills and ability to build rapport with customers and other associates
• General office equipment, including computer and printer, Zebra handheld devices, AS400 system, company email system, company learning management system, telephone/intercom system, copier, fax machine, SKU and tagger guns, tape machine, small hand tools, ladders, step stools, hand truck/dolly, baler, calculator, electronic two-way radio with earpiece or Theatro communication system
• Good reading and written language skills (English), strong communication skills, basic arithmetic, interpersonal skills, telephone presence, data entry skills
• Ability to work in a flexible environment, shift quickly as our business evolves, and focus on continuous learning
• Engage in, maintain and support store safety standards and training
• Demonstrate creative problem solving to maintain a solutions-oriented and teamwork focus

We'd love to hear from you if you have…

• Customer service experience preferred
• Retail experience preferred

• Support and maintain store sales and service goals and standards as communicated by the leadership team
• Actively engage customers and remain attentive to customer needs; with a focus on developing long term relationships with customers
• Possess and demonstrate company standards in selling, customer service, visual merchandising and teamwork
• Have awareness of current promotions, brand initiatives/events, store services, collaborations, and promote them to customers
• Maintain a working knowledge of current products on the sales floor and sell throughout the entire store
• Act as a visible and positive presence on the sales floor. Follow posted schedules with regard to zone assignments
• Support the company’s mission, goals, initiatives across all business channels implemented by the company, including applicable key performance indicators
• Assist the leadership team with ensuring product and displays on the sales floor are stocked appropriately and available for customers to purchase
• Maintain an awareness of loss prevention, security and safety following the guidelines provided by management or the Human Resources Department and/or as outlined in the Associate Policy Guide
• Promote a strong sense of teamwork by working together safely, effectively, respectfully and efficiently with all associate
• Assist customers with product selections and process all customer orders or returns

What you'll bring to the table...

• Excellent interpersonal skills and ability to build rapport with customers and other associates
• General office equipment, including computer and printer, Zebra handheld devices, AS400 system, company email system, company learning management system, telephone/intercom system, copier, fax machine, SKU and tagger guns, tape machine, small hand tools, ladders, step stools, hand truck/dolly, baler, calculator, electronic two-way radio with earpiece or Theatro communication system
• Ability to work in a flexible environment, shift quickly as our business evolves, and focus on continuous learning
• Engage in, maintain and support store safety standards and training
• Demonstrate creative problem solving to maintain a solutions-oriented and teamwork focus

We'd love to hear from you if you have…

• Customer service experience preferred

• Retail experience preferred

• Drive sales and a differentiated experience by providing enriching customer interactions, and providing elevated design offerings in the store and virtually with customers
• Create elevated CB2 designs for customers using the preferred design tools to create moodboards, 2D floor plans, product lists and style inspiration
• Lead One on One Design consultations in person or via email, phone, and virtual design consults. Deliver projects in a timely manner and within determined timelines
• Possess a clear understanding of the CB2 brand aesthetics and merchandising strategy by channel - Store, Online, Catalog
• Deliver individual sales, KPI and service goals, productivity standards, and engage customers on the sales floor by demonstrating our four steps of selling, as communicated by the store manager.
• Stays informed with the marketplace and industry trends
• Actively listen to the customer to best identify which products will best meet their needs and communicate company loyalty services, when applicable. (e.g. designer rewards Design Trade Program, CB2 credit card and gift registry)
• Support and model excellent service by exhibiting a positive attitude and enthusiasm both in-store, virtually, and potentially in a customer’s home, ensuring all customers are provided gracious, quick, and efficient service

What you'll bring to the table...

• Understanding of basic design functions including spatial planning, fabric selection, lighting, interior design styles
• Excellent, effective, and timely communication skills and the ability to translate the brand vision of CB2 and the customers wants/needs
• Strong affinity for technology (2D and 3D tools, Google suite, video conferencing) and proficient in floor planning
• Ability to stay up to date on current design trends
• Proven track record of building long-lasting relationships with customers

We'd love to hear from you if you have…

• 1+ years of relevant experience in Furniture Sales/ Home Decor Design or retail/ customer service experience
• Experience working one on one with clients and recommending solutions
• Proficient in Google platforms, virtual communication, design tool experience preferred

• Focus on promoting sales by maintaining a strong, visible and positive presence on the sales floor.
• Develop, share and apply furniture product expertise by staying informed of the marketplace and industry trends.

• Communicate regularly, effectively and efficiently with all company associates and business contacts.
• Possess a complete understanding and awareness of applicable company policies and procedures including loss prevention, security and safety guidelines as outlined in the Associate Policy Manual and Code of Conduct.
• This position is responsible for opening and closing the store and performing other duties in the absence of store leadership.
• Support and maintain store sales and service goals as communicated by the Assistant Store Leader, or  Team Leader
• Focus on promoting sales as they pertain to, or are driven by position/department to impact the total stores sales and profitability.

• Other duties as assigned.

What you’ll bring to the table…

• Exhibit enthusiasm for our customer, the selling experience, interior design, and the retail process
• Ability to be an agent of change and shift quickly as our business evolves
• Ability to competitively generate sales and drive results 
• Demonstrate a focus on continuous learning
• Strong communication skills: both written and verbal (English)
• Demonstrates ability to build relationships through strong interpersonal skills
• Organizational, problem solving and time management skills
• Comfort with computer and iPad usage 
• Basic math and data entry skills

We’d love to hear from you if you have…

• 1+ years customer service or retail experience
• 6+ months commissioned sales or interior design service experience preferred
• Experience in a professional selling environment preferred
• High school diploma/GED or equivalent
• Experience with Microsoft Office, Google applications, computer systems and tablet devices

Physical and Visual Activities 

On a daily basis, must be able to constantly have visual acuity near and far, stand, operate computers/POS/office equipment, move around the facility and communicate. Ability to frequently handle paperwork and/or remain stationary. May occasionally lift, carry, reach, kneel, crawl, push/pull, climb, balance, bend, crouch, twist or have foot controls for operating equipment.

Physical Demands

Movement of product, supplies and/or boxes to and from all levels of the store and stockroom. Ability to move and/or lift up to 65 lbs to a height of 3-4 feet; heavier product with team assist. Furniture: Ability to move up to 300 lbs with appropriate equipment. 

Environmental/Atmospheric Conditions

Hot/cold temperature changes, concrete floors, odors, dust and mechanical/electrical/chemical hazards possible

• Drive sales and a differentiated experience by providing enriching customer interactions, and providing elevated design offerings in the store and virtually with customers
• Create elevated CB2 designs for customers using the preferred design tools to create moodboards, 2D floor plans, product lists and style inspiration
• Lead One on One Design consultations in person or via email, phone, and virtual design consults. Deliver projects in a timely manner and within determined timelines
• Possess a clear understanding of the CB2 brand aesthetics and merchandising strategy by channel - Store, Online, Catalog
• Deliver individual sales, KPI and service goals, productivity standards, and engage customers on the sales floor by demonstrating our four steps of selling, as communicated by the store manager.
• Stays informed with the marketplace and industry trends
• Actively listen to the customer to best identify which products will best meet their needs and communicate company loyalty services, when applicable. (e.g. designer rewards Design Trade Program, CB2 credit card and gift registry)
• Support and model excellent service by exhibiting a positive attitude and enthusiasm both in-store, virtually, and potentially in a customer’s home, ensuring all customers are provided gracious, quick, and efficient service

What you'll bring to the table...

• Understanding of basic design functions including spatial planning, fabric selection, lighting, interior design styles
• Excellent, effective, and timely communication skills and the ability to translate the brand vision of CB2 and the customers wants/needs
• Strong affinity for technology (2D and 3D tools, Google suite, video conferencing) and proficient in floor planning
• Ability to stay up to date on current design trends
• Proven track record of building long-lasting relationships with customers

We'd love to hear from you if you have…

• 1+ years of relevant experience in Furniture Sales/ Home Decor Design or retail/ customer service experience
• Experience working one on one with clients and recommending solutions
• Proficient in Google platforms, virtual communication, design tool experience preferred

• Assist the team with ensuring product and displays on the sales floor are stocked appropriately and available for customers to purchase
• Perform duties associated with receiving and processing incoming shipments. Process all incoming and outgoing packages, including customer curbside pick-up orders, ship from store, buy online pickup in store, in a timely manner
• Assist in preparing the stockroom for inventory and perform assigned inventory duties
• Perform prompt and accurate stock checks, while maintaining an organized and efficient stockroom
• Greet and receive customers in a welcoming manner, respond to customer questions, and involve higher level management, as appropriate
• Maintain an awareness of loss prevention, security and safety following the guidelines provided by management or the Human Resources Department and/or as outlined in the Associate Policy Guide
• Organize and maintain the stockroom with the Operations Team
• Work closely with the Sales Associates, Visual Merchant and management team to maintain the sales area, including merchandise and the physical space
• Assist the Visual Merchant to support seasonal floor changes, as needed
• Inform the Operations Team and the Visual Merchant of the receipt of any new items, any overages or shortages of merchandise, and/or the condition of merchandise

What you'll bring to the table...

• Excellent interpersonal skills and ability to build rapport with customers and other associates
• General office equipment, including computer and printer, Zebra handheld devices, AS400 system, company email system, company learning management system, telephone/intercom system, copier, fax machine, SKU and tagger guns, tape machine, small hand tools, ladders, step stools, hand truck/dolly, baler, calculator, electronic two-way radio with earpiece or Theatro communication system
• Good reading and written language skills (English), strong communication skills, basic arithmetic, interpersonal skills, telephone presence, data entry skills
• Ability to work in a flexible environment, shift quickly as our business evolves, and focus on continuous learning
• Engage in, maintain and support store safety standards and training
• Demonstrate creative problem solving to maintain a solutions-oriented and teamwork focus

We'd love to hear from you if you have…

• Customer service experience preferred
• Retail experience preferred

• Assist the team with ensuring product and displays on the sales floor are stocked appropriately and available for customers to purchase
• Perform duties associated with receiving and processing incoming shipments. Process all incoming and outgoing packages, including customer curbside pick-up orders, ship from store, buy online pickup in store, in a timely manner
• Assist in preparing the stockroom for inventory and perform assigned inventory duties
• Perform prompt and accurate stock checks, while maintaining an organized and efficient stockroom
• Greet and receive customers in a welcoming manner, respond to customer questions, and involve higher level management, as appropriate
• Maintain an awareness of loss prevention, security and safety following the guidelines provided by management or the Human Resources Department and/or as outlined in the Associate Policy Guide
• Organize and maintain the stockroom with the Operations Team
• Work closely with the Sales Associates, Visual Merchant and management team to maintain the sales area, including merchandise and the physical space
• Assist the Visual Merchant to support seasonal floor changes, as needed
• Inform the Operations Team and the Visual Merchant of the receipt of any new items, any overages or shortages of merchandise, and/or the condition of merchandise

What you'll bring to the table...

• Excellent interpersonal skills and ability to build rapport with customers and other associates
• General office equipment, including computer and printer, Zebra handheld devices, AS400 system, company email system, company learning management system, telephone/intercom system, copier, fax machine, SKU and tagger guns, tape machine, small hand tools, ladders, step stools, hand truck/dolly, baler, calculator, electronic two-way radio with earpiece or Theatro communication system
• Good reading and written language skills (English), strong communication skills, basic arithmetic, interpersonal skills, telephone presence, data entry skills
• Ability to work in a flexible environment, shift quickly as our business evolves, and focus on continuous learning
• Engage in, maintain and support store safety standards and training
• Demonstrate creative problem solving to maintain a solutions-oriented and teamwork focus

We'd love to hear from you if you have…

• Customer service experience preferred
• Retail experience preferred

• Assist the team with ensuring product and displays on the sales floor are stocked appropriately and available for customers to purchase
• Perform duties associated with receiving and processing incoming shipments. Process all incoming and outgoing packages, including customer curbside pick-up orders, ship from store, buy online pickup in store, in a timely manner
• Assist in preparing the stockroom for inventory and perform assigned inventory duties
• Perform prompt and accurate stock checks, while maintaining an organized and efficient stockroom
• Greet and receive customers in a welcoming manner, respond to customer questions, and involve higher level management, as appropriate
• Maintain an awareness of loss prevention, security and safety following the guidelines provided by management or the Human Resources Department and/or as outlined in the Associate Policy Guide
• Organize and maintain the stockroom with the Operations Team
• Work closely with the Sales Associates, Visual Merchant and management team to maintain the sales area, including merchandise and the physical space
• Assist the Visual Merchant to support seasonal floor changes, as needed
• Inform the Operations Team and the Visual Merchant of the receipt of any new items, any overages or shortages of merchandise, and/or the condition of merchandise

What you'll bring to the table...

• Excellent interpersonal skills and ability to build rapport with customers and other associates
• General office equipment, including computer and printer, Zebra handheld devices, AS400 system, company email system, company learning management system, telephone/intercom system, copier, fax machine, SKU and tagger guns, tape machine, small hand tools, ladders, step stools, hand truck/dolly, baler, calculator, electronic two-way radio with earpiece or Theatro communication system
• Good reading and written language skills (English), strong communication skills, basic arithmetic, interpersonal skills, telephone presence, data entry skills
• Ability to work in a flexible environment, shift quickly as our business evolves, and focus on continuous learning
• Engage in, maintain and support store safety standards and training
• Demonstrate creative problem solving to maintain a solutions-oriented and teamwork focus

We'd love to hear from you if you have…

• Customer service experience preferred
• Retail experience preferred

• Support and maintain store sales and service goals and standards as communicated by the leadership team
• Actively engage customers and remain attentive to customer needs; with a focus on developing long term relationships with customers
• Possess and demonstrate company standards in selling, customer service, visual merchandising and teamwork
• Have awareness of current promotions, brand initiatives/events, store services, collaborations, and promote them to customers
• Maintain a working knowledge of current products on the sales floor and sell throughout the entire store
• Act as a visible and positive presence on the sales floor. Follow posted schedules with regard to zone assignments
• Support the company’s mission, goals, initiatives across all business channels implemented by the company, including applicable key performance indicators
• Assist the leadership team with ensuring product and displays on the sales floor are stocked appropriately and available for customers to purchase
• Maintain an awareness of loss prevention, security and safety following the guidelines provided by management or the Human Resources Department and/or as outlined in the Associate Policy Guide
• Promote a strong sense of teamwork by working together safely, effectively, respectfully and efficiently with all associate
• Assist customers with product selections and process all customer orders or returns

What you'll bring to the table...

• Excellent interpersonal skills and ability to build rapport with customers and other associates
• General office equipment, including computer and printer, Zebra handheld devices, AS400 system, company email system, company learning management system, telephone/intercom system, copier, fax machine, SKU and tagger guns, tape machine, small hand tools, ladders, step stools, hand truck/dolly, baler, calculator, electronic two-way radio with earpiece or Theatro communication system
• Ability to work in a flexible environment, shift quickly as our business evolves, and focus on continuous learning
• Engage in, maintain and support store safety standards and training
• Demonstrate creative problem solving to maintain a solutions-oriented and teamwork focus

We'd love to hear from you if you have…

• Customer service experience preferred

• Retail experience preferred

• Drive sales and a differentiated experience by providing enriching customer interactions, and providing elevated design offerings in the store and virtually with customers
• Create elevated CB2 designs for customers using the preferred design tools to create moodboards, 2D floor plans, product lists and style inspiration
• Lead One on One Design consultations in person or via email, phone, and virtual design consults. Deliver projects in a timely manner and within determined timelines
• Possess a clear understanding of the CB2 brand aesthetics and merchandising strategy by channel - Store, Online, Catalog
• Deliver individual sales, KPI and service goals, productivity standards, and engage customers on the sales floor by demonstrating our four steps of selling, as communicated by the store manager.
• Stays informed with the marketplace and industry trends
• Actively listen to the customer to best identify which products will best meet their needs and communicate company loyalty services, when applicable. (e.g. designer rewards Design Trade Program, CB2 credit card and gift registry)
• Support and model excellent service by exhibiting a positive attitude and enthusiasm both in-store, virtually, and potentially in a customer’s home, ensuring all customers are provided gracious, quick, and efficient service

What you'll bring to the table...

• Understanding of basic design functions including spatial planning, fabric selection, lighting, interior design styles
• Excellent, effective, and timely communication skills and the ability to translate the brand vision of CB2 and the customers wants/needs
• Strong affinity for technology (2D and 3D tools, Google suite, video conferencing) and proficient in floor planning
• Ability to stay up to date on current design trends
• Proven track record of building long-lasting relationships with customers

We'd love to hear from you if you have…

• 1+ years of relevant experience in Furniture Sales/ Home Decor Design or retail/ customer service experience
• Experience working one on one with clients and recommending solutions
• Proficient in Google platforms, virtual communication, design tool experience preferred

• Assist the team with ensuring product and displays on the sales floor are stocked appropriately and available for customers to purchase
• Perform duties associated with receiving and processing incoming shipments. Process all incoming and outgoing packages, including customer curbside pick-up orders, ship from store, buy online pickup in store, in a timely manner
• Assist in preparing the stockroom for inventory and perform assigned inventory duties
• Perform prompt and accurate stock checks, while maintaining an organized and efficient stockroom
• Greet and receive customers in a welcoming manner, respond to customer questions, and involve higher level management, as appropriate
• Maintain an awareness of loss prevention, security and safety following the guidelines provided by management or the Human Resources Department and/or as outlined in the Associate Policy Guide
• Organize and maintain the stockroom with the Operations Team
• Work closely with the Sales Associates, Visual Merchant and management team to maintain the sales area, including merchandise and the physical space
• Assist the Visual Merchant to support seasonal floor changes, as needed
• Inform the Operations Team and the Visual Merchant of the receipt of any new items, any overages or shortages of merchandise, and/or the condition of merchandise

What you'll bring to the table...

• Excellent interpersonal skills and ability to build rapport with customers and other associates
• General office equipment, including computer and printer, Zebra handheld devices, AS400 system, company email system, company learning management system, telephone/intercom system, copier, fax machine, SKU and tagger guns, tape machine, small hand tools, ladders, step stools, hand truck/dolly, baler, calculator, electronic two-way radio with earpiece or Theatro communication system
• Good reading and written language skills (English), strong communication skills, basic arithmetic, interpersonal skills, telephone presence, data entry skills
• Ability to work in a flexible environment, shift quickly as our business evolves, and focus on continuous learning
• Engage in, maintain and support store safety standards and training
• Demonstrate creative problem solving to maintain a solutions-oriented and teamwork focus

We'd love to hear from you if you have…

• Customer service experience preferred
• Retail experience preferred

• Drive sales and a differentiated experience by providing enriching customer interactions, and providing elevated design offerings in the store and virtually with customers

• Create elevated CB2 designs for customers using the preferred design tools to create moodboards, 2D floor plans, product lists and style inspiration

• Lead One on One Design consultations in person or via email, phone, and virtual design consults. Deliver projects in a timely manner and within determined timelines

• Possess a clear understanding of the CB2 brand aesthetics and merchandising strategy by channel - Store, Online, Catalog

• Deliver individual sales, KPI and service goals, productivity standards, and engage customers on the sales floor by demonstrating our four steps of selling, as communicated by the store manager.

• Stays informed with the marketplace and industry trends

• Actively listen to the customer to best identify which products will best meet their needs and communicate company loyalty services, when applicable. (e.g. designer rewards Design Trade Program, CB2 credit card and gift registry)

• Support and model excellent service by exhibiting a positive attitude and enthusiasm both in-store, virtually, and potentially in a customer’s home, ensuring all customers are provided gracious, quick, and efficient service

What you'll bring to the table...

• Understanding of basic design functions including spatial planning, fabric selection, lighting, interior design styles

• Excellent, effective, and timely communication skills and the ability to translate the brand vision of CB2 and the customers wants/needs

• Strong affinity for technology (2D and 3D tools, Google suite, video conferencing) and proficient in floor planning

• Ability to stay up to date on current design trends

• Proven track record of building long-lasting relationships with customers

We'd love to hear from you if you have…

• 1+ years of relevant experience in Furniture Sales/ Home Decor Design or retail/ customer service experience

• Experience working one on one with clients and recommending solutions

• Proficient in Google platforms, virtual communication, design tool experience preferred

A day in the life as a Merchandising Operations Assistant...

• Manage all aspects of purchase orders, including daily maintenance, updating and tracking.

• Manage and enter retails for clearance and promotions.

• Act as the liaison between the Merchandising team and vendors regarding sample maintenance and tracking.

• Work with the planning team in managing the shipment, delivery and tracking of products.

• Foster a collaborative and fun work environment within the Merchandising Department focused on distinctive product and an engaged customer experience.

• Collaborate with vendors and the Global Partner Operations team on barcode compliance and resolving barcode issues.

• Work with the merchandising team, vendors and distribution centers to resolve shipping/receiving discrepancies.

• Work with discrepancy reports and various departments to resolve invoicing issues in order to process and initiate charge-backs for discrepancies, as necessary.

• Monitor and maintain EMMA messaging through consistent and timely communication with vendors.

• Support product manager and product manager assistant with product style-out preparation.

• Work with the planning team to generate weekly and monthly sales and inventory reports.

• Assist the product manager assistant with maintaining data in the assortment plan, catalog lists, new product lists and in the Virtual Ticket database.

• Assist PM and PMA with approval of samples for photography and production.

• Monitor e-commerce site for assortment flow, product images and selling information.

What you'll bring to the table...

• Excellent communication and problem solving skills

• Strong prioritizing / organizational and interpersonal skills

• Team player with leadership spirit, proactive approach and capable of working independently

• Excellent data entry and accuracy skills

• Ability to work in a highly collaborative environment

We'd love to hear from you if you have...

• Bachelor's Degree required, retail or related study preferred

• 1-2 years of experience as a Merchandise Assistant or equivalent

• 1 year post graduation retail store or equivalent experience preferred; merchandising sales leadership a plus

• Proficient in Microsoft Office, specifically Excel, as well as powerpoint

• Previous experience in retail or other fashion-related, fast-paced environment

• Assist the team with ensuring product and displays on the sales floor are stocked appropriately and available for customers to purchase
• Perform duties associated with receiving and processing incoming shipments. Process all incoming and outgoing packages, including customer curbside pick-up orders, ship from store, buy online pickup in store, in a timely manner
• Assist in preparing the stockroom for inventory and perform assigned inventory duties
• Perform prompt and accurate stock checks, while maintaining an organized and efficient stockroom
• Greet and receive customers in a welcoming manner, respond to customer questions, and involve higher level management, as appropriate
• Maintain an awareness of loss prevention, security and safety following the guidelines provided by management or the Human Resources Department and/or as outlined in the Associate Policy Guide
• Organize and maintain the stockroom with the Operations Team
• Work closely with the Sales Associates, Visual Merchant and management team to maintain the sales area, including merchandise and the physical space
• Assist the Visual Merchant to support seasonal floor changes, as needed
• Inform the Operations Team and the Visual Merchant of the receipt of any new items, any overages or shortages of merchandise, and/or the condition of merchandise

What you'll bring to the table...

• Excellent interpersonal skills and ability to build rapport with customers and other associates
• General office equipment, including computer and printer, Zebra handheld devices, AS400 system, company email system, company learning management system, telephone/intercom system, copier, fax machine, SKU and tagger guns, tape machine, small hand tools, ladders, step stools, hand truck/dolly, baler, calculator, electronic two-way radio with earpiece or Theatro communication system
• Good reading and written language skills (English), strong communication skills, basic arithmetic, interpersonal skills, telephone presence, data entry skills
• Ability to work in a flexible environment, shift quickly as our business evolves, and focus on continuous learning
• Engage in, maintain and support store safety standards and training
• Demonstrate creative problem solving to maintain a solutions-oriented and teamwork focus

We'd love to hear from you if you have…

• Customer service experience preferred
• Retail experience preferred

• Partner with the Store Manager to establish, communicate, execute critical brand business goals and expectations in an assigned functional area, including but not limited to sales, operations, visual, HR, Payroll/Scheduling, Training, Safety and loss prevention.
• Provide leadership to Team Leaders in executing, setting, and maintaining business goals, such as, sales, customer service, operational goals, and visual merchandising standards for all associates.
• Ensure all associate relations issues are effectively addressed, and escalate issues as needed to the Store Manager
• Coach, teach, train, recognize and manage all aspects of performance and development for all store associates to encourage professional growth and build a bench of talent.
• In collaboration with the Store Manager, manage and delegate workloads; ensure the execution of plans and strategies across the store and in an assigned area.
• Analyze reporting (Daily, Weekly and Monthly Quarterly, YTD) and use gathered information to prioritize initiatives and workloads to maximize sales, profitability, customer and team experience.
• Communicate regularly with the management team concerning all aspects of sales, customer feedback/traffic and associate training/performance. Participate in weekly store walk-throughs with the management team and follow up as required.
• Collaborate and work with direct reports, act as a role model for teamwork.
• Aware of relevant corporate events, initiatives and promotions; ensures that the functional team is aligned and participates in initiatives.
• Ensure all customers are provided elevated customer service by modeling brand standard behaviors and setting expectations with leadership and associates. Communicates positively and with enthusiasm internally and externally in all regards to the brand’s initiatives, priorities and goals.
• Participate and contribute to all Leadership routines and meetings.
• Ensure payroll budget is being met in an assigned functional area and communicate scheduling needs to Store Manager proactively.
• Other duties as assigned.

What you'll bring to the table...

• Excellent reading and written language skills (English)
• Strong communication and interpersonal skills
• Excellent organizational and time management skills
• Strong proactive problem solving skills
• Strong delegation skills for driving execution and business results
• Proven ability to build a culture focused on success and teamwork
• Ability to work a full time flexible schedule including nights, weekends, and holidays, as needed

We'd love to hear from you if you have…

• 2+ years customer service or retail leadership experience
• Experience with Microsoft Office, Google applications, computer systems and tablet devices 
• Full-Time roles:  Open availability to work flexible hours on weekdays, evenings and weekends

• Drive sales and a differentiated experience by providing enriching customer interactions, and providing elevated design offerings in the store and virtually with customers
• Create elevated CB2 designs for customers using the preferred design tools to create moodboards, 2D floor plans, product lists and style inspiration
• Lead One on One Design consultations in person or via email, phone, and virtual design consults. Deliver projects in a timely manner and within determined timelines
• Possess a clear understanding of the CB2 brand aesthetics and merchandising strategy by channel - Store, Online, Catalog
• Deliver individual sales, KPI and service goals, productivity standards, and engage customers on the sales floor by demonstrating our four steps of selling, as communicated by the store manager.
• Stays informed with the marketplace and industry trends
• Actively listen to the customer to best identify which products will best meet their needs and communicate company loyalty services, when applicable. (e.g. designer rewards Design Trade Program, CB2 credit card and gift registry)
• Support and model excellent service by exhibiting a positive attitude and enthusiasm both in-store, virtually, and potentially in a customer’s home, ensuring all customers are provided gracious, quick, and efficient service

What you'll bring to the table...

• Understanding of basic design functions including spatial planning, fabric selection, lighting, interior design styles
• Excellent, effective, and timely communication skills and the ability to translate the brand vision of CB2 and the customers wants/needs
• Strong affinity for technology (2D and 3D tools, Google suite, video conferencing) and proficient in floor planning
• Ability to stay up to date on current design trends
• Proven track record of building long-lasting relationships with customers

We'd love to hear from you if you have…

• 1+ years of relevant experience in Furniture Sales/ Home Decor Design or retail/ customer service experience
• Experience working one on one with clients and recommending solutions
• Proficient in Google platforms, virtual communication, design tool experience preferred

• Drive sales and a differentiated experience by providing enriching customer interactions, and providing elevated design offerings in the store and virtually with customers
• Create elevated CB2 designs for customers using the preferred design tools to create moodboards, 2D floor plans, product lists and style inspiration
• Lead One on One Design consultations in person or via email, phone, and virtual design consults. Deliver projects in a timely manner and within determined timelines
• Possess a clear understanding of the CB2 brand aesthetics and merchandising strategy by channel - Store, Online, Catalog
• Deliver individual sales, KPI and service goals, productivity standards, and engage customers on the sales floor by demonstrating our four steps of selling, as communicated by the store manager.
• Stays informed with the marketplace and industry trends
• Actively listen to the customer to best identify which products will best meet their needs and communicate company loyalty services, when applicable. (e.g. designer rewards Design Trade Program, CB2 credit card and gift registry)
• Support and model excellent service by exhibiting a positive attitude and enthusiasm both in-store, virtually, and potentially in a customer’s home, ensuring all customers are provided gracious, quick, and efficient service

What you'll bring to the table...

• Understanding of basic design functions including spatial planning, fabric selection, lighting, interior design styles
• Excellent, effective, and timely communication skills and the ability to translate the brand vision of CB2 and the customers wants/needs
• Strong affinity for technology (2D and 3D tools, Google suite, video conferencing) and proficient in floor planning
• Ability to stay up to date on current design trends
• Proven track record of building long-lasting relationships with customers

We'd love to hear from you if you have…

• 1+ years of relevant experience in Furniture Sales/ Home Decor Design or retail/ customer service experience
• Experience working one on one with clients and recommending solutions
• Proficient in Google platforms, virtual communication, design tool experience preferred

A day in the life as a Merchant.....

• Develop and execute overall product assortment strategy across store and online channels to maximize sales and profits, resulting in new product offerings without departing from the core equities of the brand.
• Collaborate with cross-functional partners across businesses to execute product assortment strategy effectively, from pre-season assortment development to in-season assortment management.
• Lead merchandising teams in the identification of trends, ideas and the interpretation of business opportunities which set us apart from the competition
• Set strategy, vision and direction through resource allocation decisions for a significant organization or business unit.
• Direct the strategy for price levels, ranges and price architecture.
• Optimize merchandise assortment across store and e-commerce channels
• Drive sku productivity through sound assortment rationale
• Lead teams to analyze sales, competitive and market trends, and customer behavior to establish overall product assortment strategy.
• Drive cost-out with vendor base to create margin expansion
• Identify white-space growth opportunities
• Provide development, coaching and goal-setting for direct report(s)

What you’ll bring to the table…

• Strong financial acumen
• Possess a complete understanding of buying plans and processes.
• Ability to plan product assortments and promote merchandise internally and externally to support the company sales initiatives.
• Maintain an awareness of new trends and product ideas in order to develop and maintain a successful assortment plan for specific merchandising categories.
• Financial acumen related to merchandising and planning - evaluate inventory, gross margin and markdowns in order to manage financial goals of the product category and assortment.

We’d love to hear from you if you have…

• 7+ years retail merchandising experience
• Bachelor’s degree in business or related field

• Drive sales and a differentiated experience by providing enriching customer interactions, and providing elevated design offerings in the store and virtually with customers
• Create elevated CB2 designs for customers using the preferred design tools to create moodboards, 2D floor plans, product lists and style inspiration
• Lead One on One Design consultations in person or via email, phone, and virtual design consults. Deliver projects in a timely manner and within determined timelines
• Possess a clear understanding of the CB2 brand aesthetics and merchandising strategy by channel - Store, Online, Catalog
• Deliver individual sales, KPI and service goals, productivity standards, and engage customers on the sales floor by demonstrating our four steps of selling, as communicated by the store manager.
• Stays informed with the marketplace and industry trends
• Actively listen to the customer to best identify which products will best meet their needs and communicate company loyalty services, when applicable. (e.g. designer rewards Design Trade Program, CB2 credit card and gift registry)
• Support and model excellent service by exhibiting a positive attitude and enthusiasm both in-store, virtually, and potentially in a customer’s home, ensuring all customers are provided gracious, quick, and efficient service

What you'll bring to the table...

• Understanding of basic design functions including spatial planning, fabric selection, lighting, interior design styles
• Excellent, effective, and timely communication skills and the ability to translate the brand vision of CB2 and the customers wants/needs
• Strong affinity for technology (2D and 3D tools, Google suite, video conferencing) and proficient in floor planning
• Ability to stay up to date on current design trends
• Proven track record of building long-lasting relationships with customers

We'd love to hear from you if you have…

• 1+ years of relevant experience in Furniture Sales/ Home Decor Design or retail/ customer service experience
• Experience working one on one with clients and recommending solutions
• Proficient in Google platforms, virtual communication, design tool experience preferred

• Drive sales and a differentiated experience by providing enriching customer interactions, and providing elevated design offerings in the store and virtually with customers
• Create elevated CB2 designs for customers using the preferred design tools to create moodboards, 2D floor plans, product lists and style inspiration
• Lead One on One Design consultations in person or via email, phone, and virtual design consults. Deliver projects in a timely manner and within determined timelines
• Possess a clear understanding of the CB2 brand aesthetics and merchandising strategy by channel - Store, Online, Catalog
• Deliver individual sales, KPI and service goals, productivity standards, and engage customers on the sales floor by demonstrating our four steps of selling, as communicated by the store manager.
• Stays informed with the marketplace and industry trends
• Actively listen to the customer to best identify which products will best meet their needs and communicate company loyalty services, when applicable. (e.g. designer rewards Design Trade Program, CB2 credit card and gift registry)
• Support and model excellent service by exhibiting a positive attitude and enthusiasm both in-store, virtually, and potentially in a customer’s home, ensuring all customers are provided gracious, quick, and efficient service

What you'll bring to the table...

• Understanding of basic design functions including spatial planning, fabric selection, lighting, interior design styles
• Excellent, effective, and timely communication skills and the ability to translate the brand vision of CB2 and the customers wants/needs
• Strong affinity for technology (2D and 3D tools, Google suite, video conferencing) and proficient in floor planning
• Ability to stay up to date on current design trends
• Proven track record of building long-lasting relationships with customers

We'd love to hear from you if you have…

• 1+ years of relevant experience in Furniture Sales/ Home Decor Design or retail/ customer service experience
• Experience working one on one with clients and recommending solutions
• Proficient in Google platforms, virtual communication, design tool experience preferred

• In collaboration with the Store Leader, manage and delegate workload and ensure execution of plans and strategies across the store and in assigned area.
• Partner with the Store Leader to establish and communicate all critical metrics and expectations within the store, including but not limited to sales, visual, operations, safety, loss prevention, human resources, payroll/scheduling and training.
• Coach, teach, train, recognize and manage all aspects of performance and development for all store associates to encourage professional growth and build a bench of talent.
• Focus on promoting and driving sales as they pertain to, or are driven by, position and acting as the Leader on Duty (LOD).
• Collaborate with Store Leader and other functional Assistant Store Leaders during new season planning and execution
• Analyze results through reporting, translating numbers into actionable behaviors and goals in order to improve KPI results.
• Ensure all customers are provided gracious, quick and efficient service. Set expectations and model excellent service by exhibiting a positive attitude and enthusiasm toward the job and the company to both internal and external customers in all forms of communication.
• Communicate regularly with the management team concerning all aspects of sales, customer feedback/traffic and associate training/performance. Participate in weekly store walk-throughs with the management team and follow-up as required.
• Stay up to date on all store initiatives and communications that are received, sharing with associates when appropriate.

What you'll bring to the table..

• Your sense of personal style with a discerning eye and passion for design and home furnishings
• Strong communication, interpersonal, and problem solving skills
• Strong delegation skills in support of execution and driving results
• Proven ability to build a culture focused on success and teamwork

We’d love to hear from you if you have…

• 2+ years customer service or retail leadership experience
• Experience with Microsoft Office, Google applications, computer systems and tablet devices
• Full-Time roles:  Open availability to work flexible hours on weekdays, evenings and weekends

• Assist the team with ensuring product and displays on the sales floor are stocked appropriately and available for customers to purchase
• Perform duties associated with receiving and processing incoming shipments. Process all incoming and outgoing packages, including customer curbside pick-up orders, ship from store, buy online pickup in store, in a timely manner
• Assist in preparing the stockroom for inventory and perform assigned inventory duties
• Perform prompt and accurate stock checks, while maintaining an organized and efficient stockroom
• Greet and receive customers in a welcoming manner, respond to customer questions, and involve higher level management, as appropriate
• Maintain an awareness of loss prevention, security and safety following the guidelines provided by management or the Human Resources Department and/or as outlined in the Associate Policy Guide
• Organize and maintain the stockroom with the Operations Team
• Work closely with the Sales Associates, Visual Merchant and management team to maintain the sales area, including merchandise and the physical space
• Assist the Visual Merchant to support seasonal floor changes, as needed
• Inform the Operations Team and the Visual Merchant of the receipt of any new items, any overages or shortages of merchandise, and/or the condition of merchandise

What you'll bring to the table...

• Excellent interpersonal skills and ability to build rapport with customers and other associates
• General office equipment, including computer and printer, Zebra handheld devices, AS400 system, company email system, company learning management system, telephone/intercom system, copier, fax machine, SKU and tagger guns, tape machine, small hand tools, ladders, step stools, hand truck/dolly, baler, calculator, electronic two-way radio with earpiece or Theatro communication system
• Good reading and written language skills (English), strong communication skills, basic arithmetic, interpersonal skills, telephone presence, data entry skills
• Ability to work in a flexible environment, shift quickly as our business evolves, and focus on continuous learning
• Engage in, maintain and support store safety standards and training
• Demonstrate creative problem solving to maintain a solutions-oriented and teamwork focus

We'd love to hear from you if you have…

• Customer service experience preferred
• Retail experience preferred

• Partner with the Store Manager to establish, communicate, execute critical brand business goals and expectations in an assigned functional area, including but not limited to sales, operations, visual, HR, Payroll/Scheduling, Training, Safety and loss prevention.
• Provide leadership to Team Leaders in executing, setting, and maintaining business goals, such as, sales, customer service, operational goals, and visual merchandising standards for all associates.
• Ensure all associate relations issues are effectively addressed, and escalate issues as needed to the Store Manager
• Coach, teach, train, recognize and manage all aspects of performance and development for all store associates to encourage professional growth and build a bench of talent.
• In collaboration with the Store Manager, manage and delegate workloads; ensure the execution of plans and strategies across the store and in an assigned area.
• Analyze reporting (Daily, Weekly and Monthly Quarterly, YTD) and use gathered information to prioritize initiatives and workloads to maximize sales, profitability, customer and team experience.
• Communicate regularly with the management team concerning all aspects of sales, customer feedback/traffic and associate training/performance. Participate in weekly store walk-throughs with the management team and follow up as required.
• Collaborate and work with direct reports, act as a role model for teamwork.
• Aware of relevant corporate events, initiatives and promotions; ensures that the functional team is aligned and participates in initiatives.
• Ensure all customers are provided elevated customer service by modeling brand standard behaviors and setting expectations with leadership and associates. Communicates positively and with enthusiasm internally and externally in all regards to the brand’s initiatives, priorities and goals.
• Participate and contribute to all Leadership routines and meetings.
• Ensure payroll budget is being met in an assigned functional area and communicate scheduling needs to Store Manager proactively.
• Other duties as assigned.

What you'll bring to the table...

• Excellent reading and written language skills (English)
• Strong communication and interpersonal skills
• Excellent organizational and time management skills
• Strong proactive problem solving skills
• Strong delegation skills for driving execution and business results
• Proven ability to build a culture focused on success and teamwork
• Ability to work a full time flexible schedule including nights, weekends, and holidays, as needed

We'd love to hear from you if you have…

• 2+ years customer service or retail leadership experience
• Experience with Microsoft Office, Google applications, computer systems and tablet devices 
• Full-Time roles:  Open availability to work flexible hours on weekdays, evenings and weekends

• Assist the team with ensuring product and displays on the sales floor are stocked appropriately and available for customers to purchase
• Perform duties associated with receiving and processing incoming shipments. Process all incoming and outgoing packages, including customer curbside pick-up orders, ship from store, buy online pickup in store, in a timely manner
• Assist in preparing the stockroom for inventory and perform assigned inventory duties
• Perform prompt and accurate stock checks, while maintaining an organized and efficient stockroom
• Greet and receive customers in a welcoming manner, respond to customer questions, and involve higher level management, as appropriate
• Maintain an awareness of loss prevention, security and safety following the guidelines provided by management or the Human Resources Department and/or as outlined in the Associate Policy Guide
• Organize and maintain the stockroom with the Operations Team
• Work closely with the Sales Associates, Visual Merchant and management team to maintain the sales area, including merchandise and the physical space
• Assist the Visual Merchant to support seasonal floor changes, as needed
• Inform the Operations Team and the Visual Merchant of the receipt of any new items, any overages or shortages of merchandise, and/or the condition of merchandise

What you'll bring to the table...

• Excellent interpersonal skills and ability to build rapport with customers and other associates
• General office equipment, including computer and printer, Zebra handheld devices, AS400 system, company email system, company learning management system, telephone/intercom system, copier, fax machine, SKU and tagger guns, tape machine, small hand tools, ladders, step stools, hand truck/dolly, baler, calculator, electronic two-way radio with earpiece or Theatro communication system
• Good reading and written language skills (English), strong communication skills, basic arithmetic, interpersonal skills, telephone presence, data entry skills
• Ability to work in a flexible environment, shift quickly as our business evolves, and focus on continuous learning
• Engage in, maintain and support store safety standards and training
• Demonstrate creative problem solving to maintain a solutions-oriented and teamwork focus

We'd love to hear from you if you have…

• Customer service experience preferred
• Retail experience preferred