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Manager, Merchandise and Canadian Operations

Location: Chicago, Illinois

CB2 is transforming the perception of home design for today's modern consumer. Born out of Crate and Barrel, CB2 is committed to high-quality, sophisticated design at an approachable price. Located in downtown Chicago, CB2 offers an engaging, collaborative work environment. If you're creative, team spirited and have a passion for modern design, then join the team as the Manager, Merchandise & Canadian Operations for CB2. 

This position maximizes company sales growth and profitability by managing merchandise item set up, retail, purchase order and process management for North America including Canada operations. The Manager is responsible for maintaining, improving, and training the management of these systems for Merchandising. This position manages the quality of service that the Merchandise Coordinator team provides to cross functional teams. Accountable for data integrity and accuracy. This dynamic leader will work closely with the Merchant, Planning, Design & Development and Operations functions.

This is a hybrid position that currently works three days per week (typically Monday-Wednesday) in the CB2 corporate headquarters office located in Chicago.

A day in the life as a Manager, Merchandise & Canadian Operations…

  • Responsible for directing and allocating work to Merchandise Operations Assistants
  • Collaborate with the Director, Operations & Strategy to support the Merchandising teams with data entry needs as it pertains to item, retail and purchase order management
  • Drive results by providing reporting that measures that the Coordinator team is producing a high level of data integrity and data entry efficiency
  • Manage seasonal omnichannel pricing strategy, tailor product assortment based on specific requirements for Canada and partner with Merchant teams to contribute to Canada sales and margin goals
  • Work with the Merchandising team on maintaining coding throughout the life of SKU for both the US and Canada
  • Act as the primary point of contact for Canadian product questions, processes and operations
  • Represent Merchandising in company initiatives and projects that relate to the merchandising item and purchase order management process and systems
  • Act as the primary point of contact for merchandising item, retail and purchase order management
  • Manage the communication of information to Merchandising teams as it relates to item retail and purchase order management including creating, maintaining and publishing user and training documentation for all new and existing item and purchase order management processes
  • Responsible for effectively managing a team of associates continuing their overall individual development and growth, while managing them to drive for results and meet company objectives
  • Responsible for onboarding new associates, ongoing training and ensuring scalable operational processes across all product teams
  • Create and maintain detailed business process materials, best practices and FAQs on the Merchandise Information Hub
  • Contribute to identifying and championing new ideas and present solutions by being actively engaged in Merchandising business trends and barriers to execution

What you’ll bring to the table…

  • Demonstrate understanding and aptitude for maximizing the impact of systems, processes, and reporting in order to drive inventory optimization and sales maximization through the assembly and analysis of pertinent data
  • Possess a complete understanding of item and purchase order creation, coding and the systems that support processes and proceduresProven ability to problem solve and effectively resolve conflict
  • Demonstrate effective training skills to provide clear and accurate information on item and purchase order management policies and procedures  
  • Possess ability to provide excellent internal and external customer service

We’d love to hear from you if you have…

  • Bachelor’s degree 
  • Strong Excel skills and analytical mindset
  • 2+ years in merchandising, planning/allocation, buying or equivalent experience 
  • Previous people leadership experience


Job ID 2024-19240 Date posted 05/07/2024 Position Type Full-Time
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Our commitment to our associates is of the utmost importance. One of the reasons the company attracts such a diverse group of associates is that we offer a full menu of benefits that are relevant to their lives, both on and off the job. We are proud to offer a comprehensive compensation and benefits package to support eligible part time and full time associates and their families, including:

  • Medical/Dental/Vision
  • Life insurance and Disability
  • Retirement and 401(k) match
  • Paid time off, wellness time and volunteer time
  • Merchandise discount and EAP resources
  • Tuition Reimbursement

Many of these benefits begin on day one, and extend to eligible dependents. To learn more about available benefits please click

Euromarket Designs, Inc., which does business as Crate and Barrel and CB2, will be referred to as “the Company”. The Company is deeply committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact the location you are applying to here and ask to speak with a manager regarding the nature of your request.

The Company is an equal opportunity employer; applicants are considered for all positions without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, gender identity, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.

The Company participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the US.

State / City Compliance: The Company will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

Job Applicant Privacy: For details about how the Company collects and uses your personal information, please see our Job Applicant Privacy & Communications Notice.

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